Remote Desktop Adjuster - Commercial Property & Subsidence

IPS Group Limited; Annesley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

IPS Group Limited in Annesley, NG15 seeks a skilled Desktop Adjuster to manage complex property damage claims from instruction to settlement. You will assess coverage, liability and quantum while coordinating input from surveyors, contractors and insurers, ensuring timely, fair outcomes.

The role requires independent work within delegated authority, with strong analytical, negotiation and communication skills to support service standards and regulatory compliance.

Qualifications

• Minimum of 3 years’ experience in property loss adjusting or a related technical claims role.
• Strong knowledge of policy interpretation, building reinstatement and quantum assessment.
• Proven ability to manage claims independently within delegated authority.
• Excellent analytical, negotiation, and communication skills.
• Confident decision-maker with strong attention to technical and financial detail.

Responsibilities

• Handle a portfolio of property damage claims from instruction to conclusion, ensuring accuracy, compliance and efficiency throughout.
• Review documentation, reports, and policy wordings to determine coverage, liability and settlement strategy.
• Instruct and interpret surveyor and contractor reports, validating scopes, costs and repair methodologies.
• Authorise reinstatement works and settlements within authority, escalating high-value or contentious cases as required.
• Identify causation issues, fraud indicators, and policy breaches through critical analysis and professional scrutiny.
• Liaise effectively with insurers, policyholders, surveyors, contractors and other parties to maintain smooth claim progression.
• Deliver clear, reasoned advice and recommendations to clients, demonstrating commercial awareness and technical credibility.
• Manage customer expectations through proactive communication, empathy and transparency.
• Support insurers in delivering exceptional service standards and resolving potential complaints constructively.
• Ensure all files are maintained to audit-ready standards, with precise records and evidence to support each decision.
• Apply Acumen’s cost control and quality assurance protocols to ensure fairness and accuracy in settlement decisions.
• Uphold FCA, GDPR, and internal compliance requirements at all times.
• Contribute to process improvements by sharing best practice, identifying efficiencies, and supporting continuous learning within the team.

Skills

Property loss adjusting

Policy interpretation

Independent claims handling

Analytical skills

Negotiation

Communication skills

Education

CII or CILA qualification

Tools

Xactware

Symbility

Job description

IPS Group Limited in Annesley, NG15 seeks a skilled Desktop Adjuster to manage complex property damage claims from instruction to settlement. You will assess coverage, liability and quantum while coordinating input from surveyors, contractors and insurers, ensuring timely, fair outcomes.

The role requires independent work within delegated authority, with strong analytical, negotiation and communication skills to support service standards and regulatory compliance.