Remote Defence & National Security Customer Success Manager

Kainos; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Belfast is seeking a Defence & NS Customer Success Manager to manage client accounts, grow relationships, and ensure customer satisfaction. The ideal candidate will have robust account management experience and the ability to thrive in a dynamic environment. This role emphasizes collaboration and offers travel opportunities to meet client needs. Join a team that values diversity and is committed to your growth.

Qualifications

• Proven experience in account management with a focus on business development.
• Strong understanding of technical offerings related to Kainos.
• Ability to influence executive-level decision-makers.

Responsibilities

• Retain and grow client relationships through renewals, upsell, and expansion opportunities.
• Build strong relationships from C-level to operational teams.
• Collaborate with teams to maximize cross-sell opportunities.

Skills

Account Management experience

Business development skills

Communication skills

Negotiation skills

Familiarity with CRM tools

Ability to influence at all levels

Tools

Dynamics 365

Job description

A leading technology solutions provider in Belfast is seeking a Defence & NS Customer Success Manager to manage client accounts, grow relationships, and ensure customer satisfaction. The ideal candidate will have robust account management experience and the ability to thrive in a dynamic environment. This role emphasizes collaboration and offers travel opportunities to meet client needs. Join a team that values diversity and is committed to your growth.