Remote Customer Success Manager – Orbis

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Remote Customer Success Manager to enhance client relationships and drive customer satisfaction. In this role, you will be the main point of contact for allocated client accounts, ensuring swift responses to inquiries and issues. Your analytical skills will help identify patterns and opportunities for improvement, while your ability to collaborate with sales and product teams will foster customer acceptance of services. This position offers a dynamic environment where your contributions will directly impact client retention and growth. If you are passionate about customer success and eager to make a difference, this opportunity is for you!

Qualifications

• 3+ years of experience in customer success or similar roles.
• Proven record of establishing strong client relationships.

Responsibilities

• Create strong connections with key stakeholders in customer accounts.
• Identify and handle client difficulties, collaborating across departments.

Skills

Customer Success Management

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Bachelor’s Degree in Engineering

Tools

Customer Success Software

Job description

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Remote Customer Success Manager – Orbis, United Kingdom

Client: Jobspaddy

Location: United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: bad5c85487c3

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Responsibilities

1. Create and sustain strong connections with key stakeholders in the customer.
2. Serve as the main point of contact for allocated client accounts, swiftly responding to questions and issues from customers.
3. Proactively identify and handle client difficulties, collaborating across departments to quickly find solutions.
4. Encourage customer acceptance and usage of our goods and services, working together with the sales and product teams.
5. Identify patterns, insights, and chances for improvement by analysing customer data.
6. Create and carry out customer success programmes to guarantee client retention and expansion.

Requirements

• Knowledge of Automation, Process Improvement or GBS transformation.
• Excellent writing and verbal communication skills and 3+ years of experience in customer success, customer assistance, account management, or a similar role.
• Strong analytical and problem-solving abilities.
• Capability to work efficiently in a fast-paced, dynamic environment.
• Proven record of establishing and upholding strong client relationships.
• Knowledge of customer success software.
• Bachelor’s degree (e.g., business, marketing, engineering).