Remote Customer Success Manager – Orbis

Jobspaddy; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Remote Customer Success Manager to enhance customer engagement and retention. The successful candidate will build relationships, analyze data for improvement, and collaborate with sales and product teams to drive success. If you possess strong communication skills and a bachelor’s degree with experience in customer success, apply today.

Qualifications

• 3+ years of experience in customer success, assistance, or account management.
• Strong analytical and problem-solving abilities.
• Proven record of building client relationships.

Responsibilities

• Create and sustain strong connections with key stakeholders.
• Serve as the main point of contact for client accounts.
• Proactively identify and handle client difficulties.

Skills

Communication

Analytical Skills

Problem-Solving

Stakeholder Management

Education

Bachelor’s degree (business, marketing, engineering)

Tools

Customer success software

Job description

Social network you want to login/join with:

Remote Customer Success Manager – Orbis, United Kingdom

Client:

Jobspaddy

Location:

United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

bad5c85487c3

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Responsibilities

• Create and sustain strong connections with key stakeholders in the customer.
• Serve as the main point of contact for allocated client accounts, swiftly responding to questions and issues from customers.
• Proactively identify and handle client difficulties, collaborating across departments to quickly find solutions.
• Encourage customer acceptance and usage of our goods and services, working together with the sales and product teams.
• Identify patterns, insights, and chances for improvement by analysing customer data.
• Create and carry out customer success programmes to guarantee client retention and expansion.

Requirements

• Knowledge of Automation, Process Improvement or GBS transformation.
• Excellent writing and verbal communication skills and 3+ years of experience in customer success, customer assistance, account management, or a similar role.
• Strong analytical and problem-solving abilities.
• Capability to work efficiently in a fast-paced, dynamic environment.
• Proven record of establishing and upholding strong client relationships.
• Knowledge of customer success software.
• Bachelor’s degree (e.g., business, marketing, engineering).