Remote Customer Service Representative at Exante

HipHopTune Media; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Remote Customer Service Representative to provide exceptional support to clients. In this role, you'll manage inquiries through various channels while ensuring a high standard of service. If you have a strong client-focus, excellent communication skills, and thrive in a fast-paced environment, this is the perfect opportunity for you. Join a dynamic team that values freedom, innovation, and customer satisfaction, and be part of a company that invests in its people and offers global career opportunities.

Benefits

Ongoing education & training programs

Global career opportunities

Pleasant and informal work environment

Opportunity to network in Corporate Events

Qualifications

• Experience in financial markets and brokerage/investment companies.
• Strong client-focus and excellent communication skills required.

Responsibilities

• Manage client inquiries via email, chat, and phone within SLAs.
• Provide personalized support and liaise with internal teams for solutions.

Skills

Client-focus service skills

Excellent communication skills

Organizational skills

Attention to detail

Understanding of basic technical principles

Ability to multitask

Fluency in English

Tools

Intercom

Zendesk

Atlassian

Job description

Are you passionate about delivering exceptional customer service? Exante is seeking a dedicated Remote Customer Service Representative to join our team. If you have strong client-focus service skills, an understanding of basic technical principles, and excellent communication abilities, we want to hear from you!

In this role, you’ll provide top-notch support to our clients, ensuring their needs are met with efficiency and care. You’ll use your organizational skills and keen attention to detail to handle inquiries and resolve issues effectively. If you thrive in a fast-paced, remote work environment and are committed to delivering quality service, apply today to be part of Exante’s dynamic team!

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

We believe that freedom is an inherited right

We are catalysts

We cater to our customers to an unprecedented degree

As a Financial company, we know our investment priorities. We invest in our people.

Position: Customer Service Representative

Job Type: Full Time

Location: Remote

About the Role

Reporting line: Head of Client Services

Location: UK

Responsibilities

1. Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
2. Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
3. Liaise with internal teams to find solutions to more complex inquiries
4. Navigate inquiries to the relevant departments when necessary
5. Maintain a sound knowledge of our product and industry
6. Maintain a positive image of our company
7. Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
8. Regularly communicate feedback and suggestions with your line manager

Requirements:

1. Financial markets and industry knowledge
2. Previous experience with tools like Intercom, Zendesk, Atlassian
3. Previous experience in a brokerage/investment company
4. Fluency in written and spoken English at a professional level
5. Strong client-focus service skills
6. Understanding of basic technical principles
7. Excellent communication skills, both written and verbal
8. Strong organizational skills and attention to detail
9. Comfortable working in a fast-paced environment
10. Ability to multitask effectively
11. Comfortable with working shifts

Corporate benefits (choose your preferred options)

Truly inspiring culture, pleasant and informal work environment

Ongoing education & training programs

Opportunity to network and connect in the Corporate Events

Global career opportunities

*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work