Remote Customer Service Representative

Freddie Mac; Irving (TX); Remote; USD 35,000 - 55,000; Full time

Job description

Employer Industry: Security Solutions

Why consider this job opportunity:
- Comprehensive benefits package, including medical, dental, and vision coverage
- Salary up to $(amount)
- Paid virtual training with potential in-person attendance
- Opportunities for career advancement and professional development
- Casual and engaging work environment
- Paid vacation time to help recharge

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers, providing excellent customer service and troubleshooting support
- Relay important information regarding life-safety systems and services while addressing billing inquiries
- Provide technical support and troubleshoot devices within the employer's systems
- Help customers understand the employer's mission and provide security solutions to commercial clients
- Participate in coaching sessions and team meetings for personal and professional growth

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of one (1) year of customer service experience required
- Technical aptitude and problem-solving skills
- Ability to read and interpret documents and materials in English
- Must reside within 50 miles of designated employer locations

How to Stand Out (Preferred Qualifications):
- Experience in a technical support role or similar customer service position
- Familiarity with security systems or technology-related products
- Strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Demonstrated ability to handle difficult customer interactions effectively

#SecuritySolutions #CustomerService #RemoteWork #CareerGrowth #TechnicalSupport

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