Remote Customer Service/Helpdesk Superstar (Out of Hours)

Office Angels; Livingston; Remote; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Remote Customer Service Assistant, where you'll provide exceptional service during out-of-hours shifts. This role offers a flexible schedule, opportunities for career growth, and a supportive team environment. If you enjoy solving problems and making a difference, apply now!

Benefits

Remote setup

28 days holiday

All equipment provided

Flexible schedule

Career growth opportunities

Supportive team environment

Qualifications

• Self-motivated with the ability to work independently.
• Excellent timekeeping and communication skills.
• Organized, reliable, and skilled at prioritizing tasks.

Responsibilities

• Answering incoming calls with a friendly voice.
• Logging and dispatching job orders efficiently.
• Handling client queries and preparing accurate job quotes.

Skills

Communication

Timekeeping

Multitasking

Organization

Tools

Microsoft Office

Job description

Join Our Client's Team as a Remote Customer Service Star - Out of Hours!

Location: Remote, with HQ based in West Lothian. Candidates must be able to travel to the head office for training and team meetings as required.

Schedule: 4 days on, 4 days off on a rolling basis, approximately 38 hours per week, including evenings and weekends.

Perks: Remote setup, 28 days holiday, all equipment provided, and a negotiable salary based on experience.

Are you a people person who loves solving problems and making someone's day better—even after 5 PM? Whether you're a night owl, early bird, or prefer a non-traditional schedule, we have a role that fits your lifestyle!

We are seeking a Customer Service Assistant who is confident, proactive, and ready to excel in an Out of Hours role. Experience in customer service and an interest in Facilities Management are advantageous.

What You'll Be Doing:

• Answering incoming calls with a friendly voice.
• Logging and dispatching job orders efficiently.
• Handling client queries and preparing accurate job quotes.
• Maintaining up-to-date systems and keeping customers informed.
• Collaborating with suppliers and clients to ensure smooth operations.
• Providing exceptional service that exceeds expectations.

What You Bring to the Table:

• Self-motivated with the ability to work independently.
• Excellent timekeeping and communication skills.
• Organized, reliable, and skilled at prioritizing tasks.
• Capable of multitasking and working well with others.
• Proficient in Microsoft Office and quick to learn in-house systems.
• Experience in Facilities or Help Desk roles is a plus but not mandatory.

Why You'll Love It Here:

• Remote work from the comfort of your home.
• Flexible schedule with 4 days on, 4 days off.
• Career growth opportunities through internal promotion.
• Supportive team environment.

We welcome applicants of all experience levels and backgrounds. If you're ready to join a dynamic, friendly team where your work makes a difference—we'd love to hear from you!

Apply now and let's build something great together!

Office Angels is an employment agency and an equal-opportunities employer committed to diversity and inclusion. We respect and value individuals of all backgrounds and abilities. If you need reasonable adjustments during the application process, please let us know.

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