Remote Customer Service/Helpdesk (Evenings & Weekends)

Office Angels; Livingston; Remote; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Remote Customer Service Assistant in Livingston. This role offers flexible hours and the opportunity to work from home while providing exceptional service to clients. Ideal candidates are proactive problem solvers with strong communication skills, ready to excel in a dynamic environment.

Benefits

Flexible hours

Remote setup

28 days holiday

All equipment provided

Qualifications

• Ability to work independently and self-motivate.
• Strong timekeeping and communication skills.
• Organized, reliable, and detail-oriented.

Responsibilities

• Answering incoming calls with a friendly voice.
• Logging and dispatching job orders efficiently.
• Handling client queries and preparing accurate job quotes.

Skills

Communication

Organizational skills

Multitasking

Timekeeping

Tools

Microsoft Office

Job description

Join Our Team as a Remote Customer Service Star - Out of Hours!

***PLEASE ONLY APPLY FOR THIS ROLE IF YOU CAN COMMUTE TO LIVINGSTON, WEST LOTHIAN***

Location: Remote, with HQ based in West Lothian. Must be able to travel for training and meetings as needed.

Schedule: 4 days on, 4 days off, on a rolling basis (approx. 38 hours/week) – 5.30pm to 9am Monday to Thursday, and 5.30pm Friday to 9am Monday.

Perks: Flexible hours, remote setup, 28 days holiday, all equipment provided, negotiable salary based on experience.

Are you a people person who loves solving problems and making someone's day better—even after 5 PM?

Whether you're a night owl, early bird, or prefer a non-traditional schedule, we have a role that fits your lifestyle!

We're seeking a Customer Service Assistant confident, proactive, and ready to excel in an Out of Hours role. If you have customer service experience and an interest in Facilities Management, this could be your next career step.

What You'll Be Doing:

• Answering incoming calls with a friendly voice.
• Logging and dispatching job orders efficiently.
• Handling client queries and preparing accurate job quotes.
• Updating systems and keeping clients informed.
• Collaborating with suppliers and clients to ensure smooth operations.
• Providing excellent service that exceeds expectations.

What You Bring to the Table:

• Ability to work independently and self-motivate.
• Strong timekeeping and communication skills.
• Organized, reliable, and detail-oriented.
• Multitasking abilities and team player mindset.
• Proficiency in Microsoft Office, especially Excel.
• Experience in Facilities or Help Desk roles is a plus but not required.

Why You'll Love It Here:

• Remote work from home.
• Flexible schedule—more time for personal pursuits.
• Career growth—opportunities for internal promotion.
• Supportive team environment.

We welcome candidates of all experience levels and backgrounds. If you're ready to join a fast-paced, friendly team where your work makes a difference—we'd love to hear from you!

Apply now and let's build something great together!

Office Angels is an employment agency and business committed to equal opportunities. We value diversity and inclusion and support reasonable adjustments at any stage of the application process. Please contact us if needed.

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