Remote Customer Service – Booking Advisor

Aisles & Abroad; Boston; Remote; GBP 34,000 - 57,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training access

Mentorship

Travel discounts

Job summary

Aisles & Abroad, a trusted travel planning company, is hiring remote Customer Service Representatives to assist clients with cruise and hotel bookings from home. You will research options, help finalize hotel reservations, and provide excellent service in a flexible, remote environment.

Training is provided, and you will join a supportive team. Strong communication, reliability, and a passion for travel are valued; prior travel experience is not required.

Qualifications

• Excellent communication and customer service abilities.
• Positive, client-focused attitude.
• Ability to work independently and manage time.
• Basic computer skills and reliable internet.
• Interest in travel and hospitality.
• Previous customer service or sales experience is a plus, not required.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate hotel options, pricing, and availability.
• Respond to client inquiries by phone, email, and online.
• Maintain records of client interactions and bookings.
• Collaborate with team for a smooth client experience.
• Stay informed on travel trends and hotel offerings.
• Participate in virtual training and team meetings.

Skills

Communication skills

Customer service

Independent work

Time management

Computer literacy

Travel interest

Job description

Job Title:

Remote Customer Service Representative – Travel Booking

Job Type:

Flexible Schedule | Remote

About Us

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

Position Overview

We are seeking friendly, detail-oriented individuals to join our team as Remote Customer Service Representatives focused on cruise & hotel bookings. In this role, you will assist clients with researching, planning, and securing hotel accommodations that align with their needs and preferences.

This opportunity is ideal for individuals who enjoy helping others, have an interest in travel, and are comfortable working in a remote environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Qualifications:

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality

Previous experience in customer service, hospitality, or sales is beneficial but not required.

What We Offer:

• Remote work with flexible scheduling
• Training and access to industry tools and resources
• Supportive team environment and mentorship
• Performance-based earning potential
• Access to travel-related discounts and perks
• Opportunities for personal and professional growth

$45,000 - $75,000 a year