Remote Customer Service Advisor (Part Time, Hull)

Reach plc; Kingston upon Hull; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading media organization is seeking a Remote Customer Service Advisor to provide exceptional support from home for clients in Hull. Join our team to help customers with subscription services and inquiries. No previous experience is required, but a friendly demeanor and strong communication skills are essential. This role offers competitive pay, benefits, and a flexible working environment.

Benefits

Annual salary of £24,570

25 days' holiday plus bank holidays

Healthcare cash plan

Pension contributions matched up to 6%

Car lease scheme

Wellbeing support

Access to discounts

Qualifications

• You don’t need previous contact centre experience.
• Strong ability to maintain a positive attitude.
• Ability to keep calm and organized in busy situations.

Responsibilities

• Handle calls, emails, and live chats with warmth.
• Deliver great advice and support for advertising and subscriptions.
• Ensure all queries and objectives are actioned swiftly.

Skills

Customer-focused

Strong communication

Confident and friendly

Organizational skills

Job description

Remote Customer Service Advisor (Part Time, Hull)

• Full-time or Part-time
• Contract Type: Permanent
• Location: Remote - UK (must live within an hour's commute from Hull)
• Division: Commercial
• Salary Currency: GBP Sterling
• Department: Contact Centre

About us

Hello, we’re Reach. Every day, our trusted news, stories and content connect with millions of people where they live - whether that’s on their social feed or at their neighbourhood newsstand; through their local community or their take on the hot topic of the day.

We're home to more than 120 brands - from household names like the Mirror, Express, Daily Star and Daily Record, to local titles like Hull Daily Mail, Grimsby Telegraph and the Manchester Evening News, and brands making a splash in the US like the Irish Star.

It's our ability to understand people and the things that matter to them that makes us Britain and Ireland's largest commercial news publisher. We reach around 70% of the UK's online population, 10% of the US online population, and over 100 million social followers around the world, connecting with them on who they are, where they live and what they love.

Your story, with Reach

As a modern media organisation, we're much more than just news. And it takes a wide range of people and skills to serve diverse audiences, customers and communities like we do.

We know everyone has their own story to tell, so we’ve built an environment where every background is respected and every day is a day to explore.

We’ll help you build a career that works with your life, while giving you the space to create and grow.

About this role

We’re growing our brilliant team in Hull and we are looking for Remote Contact Centre Advisors to join us on the 22nd of September 2025. If you’re eager to kickstart or advance your career in the Media industry and love delivering top notch customer service, this could be your perfect next step.

Although you’ll enjoy the comfort of working from home, we do ask that you live within an hour’s commute from Hull, so we can welcome you to training and the occasional team meeting!

As a Remote Contact Centre Advisor, you’ll be at the heart of our customer service team. Booking notices, signing up new subscribers, renewing loyal readers, and helping everyone get the most out of our print and online products. You’ll handle calls, emails, and live chats with confidence and warmth, becoming an expert on everything we offer so you can deliver great advice and support for both advertising and subscriptions. You’ll work within agreed deadlines to ensure all queries and objectives are actioned swiftly, and will work as a part of a team to make sure KPIs are met.

Our hiring journey is simple: a friendly conversation on the phone with our Talent Acquisition team, a group interview on Wednesday 26th August (with a quick spelling & grammar check), followed by a one-to-one. Nail it all, and you’ll be joining us before you know it! Please note you must be available to start on the 22nd of September 2025.

Working hours - We are open to both full time and part time employees. If you’re applying for a part time role, it’s essential that you can still work core hours between 9am and 5pm.

You don’t need previous contact centre experience to shine here. If you’re customer focused, friendly, confident, and ready to learn then this will be the right place for you. Perhaps you’re coming from Retail and want to challenge yourself in a new role, or work in Sales and want a shift in responsibility, or something totally different - we’d love to meet you. If you are a strong communicator who can maintain a positive attitude, and the ability to keep calm and organised when things get busy and challenging then you will thrive in our team.

How we'll look after you

We take good care of our people - and that means more than just a pay packet. Whatever your role, you'll get a range of benefits, including:

• An annual salary of £24,570 (£12.60 per hour for part time employees)
• Plus potential bonus related pay to customer service skills
• 25 days' holiday (plus bank holidays), as well as an extra day after you've been with us for three, five and 10 years. We also have a scheme to help you buy extra holiday if you want to.
• An extra day's paid leave each year to volunteer for a cause close to your community or your heart.
• Big moment day - an extra day’s paid leave for a moment that matters to you - like getting married, moving house or welcoming a new addition to the family (human or furry!)
• Help saving for your retirement - we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
• Supportive and progressive people policies - we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression.
• A healthcare cash plan - giving you money back for a range of medical expenses and fast access to doctor's appointments.
• Car lease scheme - you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
• Wellbeing support - including a 24/7 assistance programme for you and your family.
• Access to lots of discounts - including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
• Interest-free loans - including for season tickets and technology.

Reach plc believes diversity brings benefits for our customers, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.