Remote Customer Service Administrator at Grifols UK Ltd

HipHopTune Media; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare company is seeking a Customer Service Administrator to join their team remotely. This role involves ensuring efficient order processing, liaising with customers and internal teams, and maintaining high service quality. Ideal candidates will have strong IT literacy and customer service experience, contributing to the company's mission of improving patient lives.

Qualifications

• Prior experience in a Customer Services or administrative role.
• Experience working with order entry systems and handling invoices.
• Familiarity with the Pharmaceutical, Bioscience, or Diagnostic industry is a plus.

Responsibilities

• Ensure all customer orders are accurately entered into SAP.
• Liaise with the warehouse to coordinate timely preparation and dispatch of customer orders.
• Issue invoices and proofs of delivery in both digital and hard copy formats.

Skills

IT literacy

Communication

Organizational skills

Attention to detail

Education

Degree-level education in a related field

Relevant qualifications in Customer Service or IT

Tools

SAP

Job description

Grifols UK Ltd, a global leader in healthcare and plasma-derived medicines, is currently seeking a Customer Service Administrator to join its dynamic team on a remote basis. This exciting opportunity is perfect for individuals with proven experience in customer service and a strong ability to deliver consistent, professional support.

Applicants should possess a high level of IT literacy, along with excellent communication and organisational skills. This role is essential in ensuring smooth and efficient interaction with customers, supporting Grifols’ ongoing mission to improve the lives of patients worldwide through innovation and ethical service.

If you’re ready to contribute to a company recognised globally for excellence and inclusivity, apply now to be part of Grifols UK Ltd.

About Grifols UK Ltd

Grifols is a global healthcare company founded in Barcelona in 1909, dedicated to improving health and well-being worldwide. A leader in plasma-derived medicines and transfusion services, the company operates in over 110 countries with a focus on immunology, neurology, hematology, and more.

With over 23,000 employees in more than 30 countries, Grifols maintains a strong commitment to innovation, sustainability, and ethical leadership. The company prioritises inclusivity and diversity, fostering a workplace that reflects its global community.

Recognised by TIME as one of the ‘World’s Best Companies’ in 2024 and by Forbes as a top employer for women, Grifols continues to set industry standards in healthcare excellence.

Position: Customer Service Administrator

Job Type: Full-Time

Location: Remote

About the Role

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

As a Customer Services Administrator, you will play a key role in ensuring that both our internal teams and external customers receive outstanding service and support. You will act as the bridge between our customers, the warehouse, and internal departments, ensuring orders are processed efficiently and accurately to meet business and customer expectations.

Responsibilities

What your responsibilities will be

• You will ensure all customer orders (Bioscience and Diagnostic) are accurately entered into SAP and reflect the specific customer requirements.
• You will liaise daily with the warehouse to coordinate timely preparation and dispatch of customer orders.
• You will issue invoices and proofs of delivery in both digital and hard copy formats, depending on customer preferences.
• You will provide summarized sales information to customers when requested.
• You will manage and prioritize daily tasks to meet deadlines and maintain exceptional service quality.
• You will support continuous improvement by identifying service issues and proposing solutions.

About You

Who you are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• High level of IT literacy, including experience with databases and ERP systems (preferably SAP).
• Ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Excellent communication skills and a collaborative, team-oriented mindset.
• Attention to detail and accuracy in data entry and order processing.

Qualifications

• Relevant qualifications in Customer Service or IT (desirable).
• Degree-level education in a related field (preferred but not essential).

Education & Experience

• Prior experience in a Customer Services or administrative role.
• Experience working with order entry systems and handling invoices.
• Familiarity with the Pharmaceutical, Bioscience, or Diagnostic industry is a plus.

What we offer

It is a brilliant opportunity for you — Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

If you are interested in joining our company and have what it takes for such an exciting position, then don’t hesitate to apply!

We look forward to receiving your application!

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Contract of Employment: Permanent position

Mostly remote – At least once or twice a time at the office monthly

Location: Cambridge

Required Documents

• CV/Resume

Application Process

Qualified and interested? Submit your application HERE