Remote Customer Retention Specialist - Reduce Churn

Epos Now; Broughton; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Casual dress

Company pension

Employee discount

On-site parking

Referral programme

Job summary

Epos Now is seeking a Customer Retention Agent to proactively engage customers to reduce churn and protect revenue. The role focuses on at-risk accounts, cancellations, and billing inquiries, with a strong emphasis on CRM-driven strategies and high outbound activity.

You will join a growing fintech/POS provider with global reach, supporting US customers from the UK. The position is designed for someone who can negotiate effectively, manage accounts, and maintain customer loyalty while meeting

Qualifications

• Experience retaining customers and reducing churn.
• Comfortable handling difficult conversations.
• Proactive outbound outreach to customers.
• Strong CRM usage and data-driven communication.

Responsibilities

• Retain customers and contribute to a low churn rate.
• Contact customers at risk of churn or canceling in a timely manner.
• Handle cancellations, billing enquiries, and customer complaints as first escalation point.
• Deliver high-volume outbound activity to nurture relationships and understand customer needs.
• Ensure customers understand the value of products and services and drive renewals.

Skills

Negotiation

Account management

Customer success

CRM systems

Communication skills

Job description

Epos Now is seeking a Customer Retention Agent to proactively engage customers to reduce churn and protect revenue. The role focuses on at-risk accounts, cancellations, and billing inquiries, with a strong emphasis on CRM-driven strategies and high outbound activity.

You will join a growing fintech/POS provider with global reach, supporting US customers from the UK. The position is designed for someone who can negotiate effectively, manage accounts, and maintain customer loyalty while meeting