Remote Customer Experience & Operations Assistant

HireLATAM; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A residential cleaning services company is seeking a Remote Customer Experience & Operations Assistant to manage customer interactions and scheduling. The role requires fluent English communication skills and a proactive approach. Ideal candidates should be comfortable with CRM software and dedicated to customer service. Benefits include paid national holidays. This position is exclusively for candidates based in Latin America.

Benefits

Paid Major US National Holidays

Qualifications

• Fluent English skills required; understanding of American culture is a plus.
• Ability to use CRM software effectively.
• Exceptional multi-tasking and communication skills are essential.

Responsibilities

• Manage inbound calls professionally.
• Handle scheduling for cleaning services.
• Maintain communication with clients regarding service experience.

Skills

Fluent English skills with minimal accent

Proficient with CRM software

Excellent multi-tasking abilities

Exceptional communicator

Interest in fast-growing small business

Job description

Job Title: Remote Customer Experience & Operations Assistant (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month

Schedule: Monday - Friday, 8am to 5pm Eastern Time

Job Overview

Our client has a residential cleaning company. Their core philosophy is "Happy Staff. Happy Customers. Better World." They prioritize their staff's happiness because they believe that great people are the foundation of the organization, and their well-being is essential for retaining top talent.

As the Customer Experience and Operations Assistant, you will be taking a generalist position focused on supporting their office staff through direct customer interaction, schedule management, and daily logistical assistance. It demands excellent communication skills and the ability to navigate conversations with both clients and staff tactfully, effectively setting expectations. The ideal candidate will demonstrate a strong dedication to service and a proactive approach to resolving issues for both clients and staff, all while safeguarding the company's interests.

Responsibilities

• Manage inbound calls with professionalism.
• Handle all scheduling for cleaning services.
• Maintain strong communication with both new and existing clients regarding their service experience and needs.
• Utilize business management and scheduling software to efficiently organize tasks, client information, employee data, and operating procedures.
• Process new bookings and schedule them accurately within our system.
• Address client complaints or concerns, working towards resolution and escalating issues when necessary.
• Assist with the hiring and onboarding of new employees.
• Process schedule change requests, including those that are same-day.
• Perform other administrative tasks as needed, such as payroll and invoicing support.

Qualifications, Skills, and Key Competencies

• Fluent English skills with minimal accent and a good understanding of American colloquialisms, humor, and culture.
• Comfortable with computer usage, particularly with CRM software or similar business management tools.
• An excellent multi-tasker who can manage various responsibilities simultaneously.
• Exceptional communicator in all interactions.
• Interested in working with a fast-growing small business.

Benefits

• Paid Major US National Holidays (Memorial Day, Labor Day, 4th of July, Christmas Eve, Christmas Day, New Year’s Day).

Application Disclaimer

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer YES as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!