Remote Customer Consultant (Welsh Speaker)

Encore Capital Group; West Malling; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading customer service provider is seeking a Welsh-speaking Customer Consultant to join their remote team. In this role, you'll be the first point of contact for Welsh-speaking customers, providing vital assistance and solutions. The position requires strong empathy, attention to detail, and a commitment to exceptional customer service. You'll participate in a comprehensive 3-week training program before shifting to a flexible weekly schedule. Competitive salary of up to £26,313.14 alongside various benefits including private healthcare and generous holiday allowance.

Benefits

31 days holiday (pro-rata)

Discounts and cashback at high-street shops

Private Healthcare

Qualifications

• Team players with a commitment to customer service.
• Ability to discuss sensitive topics comfortably.
• Welsh-speaking candidates preferred.

Responsibilities

• Handle inbound and outbound calls to support customers.
• Identify patterns and potentially vulnerable customers.
• Deliver tailored solutions with care.

Skills

Empathy

Active Listening

Attention to Detail

Resilience

Job description

Customer Consultant (Welsh Speaker)

Remote working

Wescot Credit Services is looking for Welsh-Speaking Customer Consultants to join one of our outsource campaigns starting 1st September 2025.

We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service to be the first point of contact supporting Welsh-speaking customers in their preferred language.

As a Customer Consultant at Wescot, you will:

• Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
• Use active listening skills to support our customers in achieving financial wellbeing.
• Show empathy and resilience, be comfortable discussing difficult topics, and deliver tailored solutions with care.
• Pay close attention to detail and enjoy working in a fast-paced environment.

You will start with a 3-week training program to learn about our business, clients, systems, and how to support our customers effectively. This training will be conducted remotely, Monday – Friday: 9am – 5pm.

After training, you will transition into our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.

Your package includes:

• Salary up to £26,313.14 (based on 40 hours per week), depending on experience.
• 31 days holiday (pro-rata) including all bank holidays.
• Discounts and cashback at hundreds of high-street shops.
• Private Healthcare.

If you are interested in joining a company committed to delivering its mission for 2025 and beyond, please apply to start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with several large UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

We are proud to be Great Place to Work-Certified in Costa Rica, France, India, Portugal, the UK, and the US, as part of Encore Capital Group.

Diversity and inclusion are very important to us at Wescot. We value diverse talent and encourage everyone to be themselves at work.

**Please note that successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you do not have full right to work in the UK.