Remote Customer Consultant (Welsh Speaker)

Encore Capital Group; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Job summary

A leading customer service provider seeks a Welsh-Speaking Customer Consultant to support customers with financial wellbeing. Responsibilities include handling calls, showing empathy, and delivering tailored solutions. Candidates should possess strong communication skills and a commitment to customer care. This role offers remote training, competitive salary, and great perks, including private healthcare and holiday benefits.

Benefits

Salary up to £26,313.14

31 days holiday (pro-rata)

Discounts and cashback on high-street shops

Private Healthcare

Qualifications

• Fluent in Welsh and English.
• Strong commitment to customer service.
• Ability to handle difficult conversations.

Responsibilities

• Handle inbound and outbound calls to support customers.
• Discuss sensitive topics with care and empathy.
• Provide tailored solutions for financial wellbeing.

Skills

Team player

Empathy

Active listening

Attention to detail

Job description

Customer Consultant (Welsh Speaker)

Remote working

Wescot Credit Services is looking for Welsh-Speaking Customer Consultants to join one of our outsource campaigns starting 1st September 2025.

We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service as the first point of contact supporting Welsh-speaking customers in their preferred language.

As a Customer Consultant at Wescot, you will:

• Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
• Use active listening skills to support our customers in achieving financial wellbeing.
• Show empathy and resilience, comfortably discuss difficult subjects, and deliver tailored solutions with care.
• Pay great attention to detail and enjoy working in a fast-paced environment.

You will start with a 3-week training program, during which you'll learn about our business, clients, systems, and how to best support our customers. This training will be conducted remotely, Monday – Friday: 9am – 5pm.

After training, you will transition into our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, with 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.

Your package includes:

• Salary up to £26,313.14 (based on 40 hours per week), depending on experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback on hundreds of high-street shops.
• Private Healthcare

If this opportunity aligns with your career goals and you want to be part of our mission for 2025 and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

We are proud to be Great Place to Work-Certified in Costa Rica, France, India, Portugal, the UK, and the US, as part of Encore Capital Group.

Diversity and inclusion are core values at Wescot. We embrace a culture that encourages everyone to be themselves at work.

**Please note that successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you do not have full right to work in the UK.

CCADLC