Remote Complaints Officer

Essential Employment; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a Remote Complaints Officer to manage complaints related to SEND services. The successful candidate will conduct investigations, ensure compliance with statutory guidance, and communicate outcomes to complainants. This full-time temporary position offers a pay rate of £37.32 per hour. Interested applicants should send their CV to the provided email.

Qualifications

• Experience in handling complaints related to SEND services.
• Ability to conduct thorough investigations.
• Strong communication skills to convey outcomes sensitively.

Responsibilities

• Receive, log, and manage complaints related to SEND services and provision.
• Conduct thorough and impartial investigations, liaising with schools and professionals.
• Ensure compliance with statutory guidance, including the SEND Code of Practice.

Job description

Overview

Remote Complaints Officer needed Paying £37.32 per hr ref OR13360

Full time hours on a temporarybasis

Key Responsibilities

• Receive, log, and manage complaints related to SEND services and provision.
• Conduct thorough and impartial investigations, liaising with schools, professionals, and service providers.
• Ensure all complaint handling complies with statutory guidance, including the SEND Code of Practice.
• Communicate outcomes clearly, professionally, and sensitively to complainants.
• Maintain accurate records and contribute to service improvement through feedback and analysis.

If you are interested in the role, please email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared