Remote Competency Assessor

Quilter plc; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Holiday 26 days

Pension Scheme

Private Medical Insurance

Life Assurance

Income Protection

Healthcare Cash Plan

Job summary

Quilter plc is seeking a Level 4 Diploma qualified professional to join our supervision team as a remote Competency Assessor. You will assess adviser populations, enforce oversight contracts, and educate representatives on compliance and customer outcomes.

You will conduct risk assessments, Adviser Reviews, and provide coaching while reporting to the Compliance Partner. A strong independence, initiative, and MS Office proficiency are essential for success.

Qualifications

• Must hold Level 4 Diploma minimum and have proven experience in financial services, ideally in supervision.
• Familiarity with Treating Customers Fairly (TCF) and oversight of Appointed Representatives/Registered Individuals.
• Strong communication, questioning, and risk assessment skills; ability to enforce standards.

Responsibilities

• Conduct remote competency assessment meetings across adviser population.
• Explain and enforce oversight contract with ARs and RIs, detailing requirements and timescales.
• Educate ARs and RIs on compliance requirements and customer outcomes.
• Deliver risk assessment regime and assess necessary skills and knowledge.
• Conduct Adviser Reviews, provide coaching/feedback, escalate issues as needed.

Skills

Compliance oversight

SMCR knowledge

Communication skills

Independent work

Education

Level 4 Diploma

Tools

In-house assessment platform

Job description

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £157.4 billion in customer investments (as of August 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 4 Department: Supervision Location: Fully remote Contract: Permanent

Our Remote Competency Assessor will be responsible for completing competency assessment meetings remotely across our adviser population, using our in-house technology, identifying any development areas, and progressing these through appropriate action plans. You will use your knowledge and experience in your day-to-day role and can be a cross functional worker, pulling on information from all areas of the business. You will explain and enforce the oversight contract with Appointed Representatives and Registered Individuals detailing the requirements, methods of assessment used and timescales to be applied. You’ll educate Appointed Representatives and Registered Individuals in respect of their compliance requirements, “Treating Customers Fairly” responsibilities and achieving Good Customer Outcomes. Delivering the risk assessment regime to Appointed Representatives and Registered Individuals and assess the skills, competencies and knowledge required to maintain competence. Conduct Adviser Reviews - completing reports, providing coaching and feedback, identifying risks, and escalating any identified failings through to the Firm Compliance Partner. You will be providing regular feedback to senior management on any issues identified within the Quilter group. You’ll conduct customer care calls as appropriate when needing to substantiate findings or to support competency sign off. Manage identified issues to conclusion through effective use of enhanced monitoring events action Plans and Governance actions plans. NB: This is a SMCR certified role: CASS Oversight, Functions requiring qualifications & Manager of Certification employees

About You

To succeed in this role, you must be Level 4 Diploma qualified as a minimum and have proven experience in working within the financial services sector, ideally but not essentially within a T&C supervisory function. We are looking for someone who is a self-starter, motivated, inquisitive by nature and can work independently on their own initiative. You must also be computer literate and be familiar with Microsoft Office. You will have the ability to follow compliance rules and enforce the standards as directed by the network. You will have strong communication skills in particular strong questioning skills and will be able to display sound judgment when assessing risks and developing action plans. Experience of Network/National and IFA/restricted advice models desirable but not essential to the role. #LI-remote #LI-FD1 #Quilter

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

We create brighter financial futures for every generation. We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs. Please contact us to learn more. We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.