Remote Clinical Advisor (Validator) - Agile Working East of England Ambulance Service Trust

GO Airport Shuttle & Executive Car; United Kingdom; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as an Agile Clinical Advisor, where your expertise in clinical triage will play a crucial role in supporting Emergency Operations Centres. This dynamic position allows you to work flexibly while making a significant impact on patient care. Your responsibilities will include providing high-quality triage for 999 calls, collaborating with diverse teams, and utilizing your clinical judgment to enhance care pathways. Embrace the opportunity to innovate in a supportive environment that values work-life balance and diversity, ensuring the best outcomes for patients in need of urgent care.

Qualifications

• 2 years post-registration experience in a clinical environment.
• Experience in A&E, Medical, or Primary Care settings.

Responsibilities

• Provide high quality complex clinical triage for patients calling 999.
• Collaborate with a multi-disciplinary team to reduce ambulance demand.

Skills

Clinical Triage

Telephone Triage

Autonomous Clinical Decision Making

Critical Analysis Skills

High Level of IT Proficiency

Education

Registered Paramedic or Nurse

Tools

Clinical Assessment Software

Job description

Embrace Agile Working

We are seeking ambitious, proactive, and forward-thinking Paramedics, Nurses (Adult & Paediatric) to join our Clinical Assessment Service (CAS). In today's dynamic healthcare landscape, flexibility is key. We are excited to offer agile working options, allowing you to balance your personal and professional life effectively.

As an Agile Clinical Advisor (Validator), you will be a vital part of our team supporting our Emergency Operations Centres (EOCs). The role intercepts lower acuity and appropriate 999 calls to provide advice and arrange for appropriate care pathways. Our aim is to reduce ambulance demand and Emergency Department admissions safely. You will be an integral part of our team in developing a multi-disciplinary approach to 999 services.

We will offer a variety of contract types including full or part-time positions and remote working





Main Responsibilities:
• Clinical accountability for patients calling 999.
• Work as an autonomous practitioner to provide high quality complex clinical triage.
• Provide appropriate emergency response or referral to an alternative care pathway safely using knowledge, skills, critical thinking, and professional judgement supported by clinical assessment software.
• Collaborate with a multi-disciplinary team to reduce ambulance demand and A&E admissions.
• Maintain high standards of clinical triage.
• Collaborate with external agencies to achieve successful outcomes.

Essential Criteria:
• 2 years post-registration experience in a clinical environment
• Experience in A&E, Medical, or Primary Care settings
• Demonstrable experience in telephone triage
• Previous experience in making autonomous clinical decisions.
• Able to deal effectively with highly distressed callers
• High level of IT and telephony proficiency
• Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment.
• Demonstrable commitment to continual professional development
• Recognise the importance of audit, evaluation, and Clinical Governance

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 15 May 2025