Remote Call Center Supervisor

TechOp Solutions International, Inc.; England; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking a contact center leader who excels in communication and has supervisory experience. This remote role requires management of contact center operations and the ability to engage with Government clients. Candidates should have 4 years of contact center experience and must reside in the Hampton Roads area.

Qualifications

• 4 years of contact center experience.
• 2 years of contact center supervisor experience.
• Must be able to obtain and maintain government agency suitability requirements.

Responsibilities

• Participate in efforts to improve overall performance.
• Supervise and manage overall contact center operations.
• Engage with client and respond to Government requests.

Skills

Excellent communication skills

Supervisory experience

Performance management

Quality assurance

Education

HS diploma or equivalent

Job description

Overview

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Hampton Roads area.

Responsibilities

• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations
• Workforce Management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned

Qualifications

• HS diploma (or equivalent) is required.
• 4 years of contact center experience
• 2 years of contact center supervisor experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet connection is required