Remote Bilingual Call Center Specialist (EN/PT) - iGaming

Madfish; Remote; GBP 60,000 - 80,000; Full time

Job summary

An international iGaming company is seeking a Call Center Specialist to engage with users in English and Portuguese. The successful candidate will conduct outbound calls, support user onboarding, and build trust in conversations. This role focuses on maintaining high call volumes and clear communication in a fast-paced and collaborative environment. This position offers a remote format with a full-time flexible schedule and opportunities for growth within the team.

Benefits

Competitive salary discussed at interview stage

Collaborative team culture

Opportunities for growth

Qualifications

• 6+ months of experience in outbound calling, telesales, or user support.
• Fluent in Portuguese and English (spoken and written).
• Confident communicator who thrives in live conversation.

Responsibilities

• Conducting outbound calls to users, leads, and warm databases.
• Supporting users with onboarding questions, bonuses, and basic navigation.
• Building trust and converting conversations into engagement.

Skills

Fluent in Portuguese

Fluent in English

Confident communication

Outbound calling experience

User support experience

Job description

An international iGaming company is seeking a Call Center Specialist to engage with users in English and Portuguese. The successful candidate will conduct outbound calls, support user onboarding, and build trust in conversations. This role focuses on maintaining high call volumes and clear communication in a fast-paced and collaborative environment. This position offers a remote format with a full-time flexible schedule and opportunities for growth within the team.