Remote Adviser Journey & Process Improvement Lead

Quilter; United Kingdom; Remoto; GBP 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Private medical insurance

Life assurance

Income protection

Descrizione del lavoro

Quilter plc is seeking an Adviser Engagement and Integration Manager to own adviser journeys from onboarding through to first payment and transition to BAU. The role will coordinate multiple teams, manage hand-offs and escalate risks while driving continuous process improvements across the organisation.

The position is remote with permanent status and focuses on delivering a joined-up adviser experience, data quality and timely escalations.

Competenze

• Experience coordinating complex cross-team cases or processes.
• Strong planning and case-management skills across multiple actions, risks and dependencies.
• Ability to map end-to-end processes, hand-offs, controls and ownership.
• Data analysis and management information to prioritise improvements.

Mansioni

• End-to-end case ownership from onboarding to initial payment and hand-off to BAU.
• Coordinate activity across teams to progress adviser journeys.
• Maintain accurate case records and escalation paths.
• Identify and address root causes and process bottlenecks to improve performance.

Conoscenze

Cross-functional coordination

Stakeholder management

Data analysis

Process improvement

Strumenti

Workflow tools

Automation concepts

Descrizione del lavoro

Quilter plc is seeking an Adviser Engagement and Integration Manager to own adviser journeys from onboarding through to first payment and transition to BAU. The role will coordinate multiple teams, manage hand-offs and escalate risks while driving continuous process improvements across the organisation.

The position is remote with permanent status and focuses on delivering a joined-up adviser experience, data quality and timely escalations.