Remortgage Case Manager

Movera; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join Movera as a Remortgage Case Manager and take charge of your caseload, ensuring exceptional client service and managing complex remortgage transactions. Enjoy a structured career path, a lucrative bonus scheme, and a supportive team culture that values diversity and innovation.

Benefits

23 days holiday + 2 extra religious/cultural days

Hybrid working

Your birthday off!

Free conveyancing legal fees

Moving home days off

Volunteering days

Retailer discounts and frequent socials

Refer a friend bonuses

Qualifications

• 2+ years of experience as a Case Manager.
• Strong verbal and numerical skills.
• Ability to work independently and in a team.

Responsibilities

• Manage a large caseload of remortgage files from initiation to completion.
• Provide exceptional service to clients and introducers.
• Ensure compliance with Service Level Agreements and regulatory requirements.

Skills

Customer Service

Attention to Detail

Self-Starter

Job description

Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.

ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.

Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so we’re searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

As a Remortgage Case Manager at ONP you’ll have the chance to:

• Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.

• Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.

• Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.

• Lucrative Bonus Scheme: Our bonus scheme gives you the opportunity to earn £12K - £15K per annum, on top of your base salary.

• Grow Your Career at ONP: We’re proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.

Key Responsibilities

• Responsibility for managing a large case load of remortgage files

• Monitor and deliver fully against personal targets

• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner

• Responsible for dealing with complex aspects of the remortgage transaction

• Overall responsibility for files from opening through to completion with administrative support

• Provide an exceptional service both to the client but also to introducers and associates

• Deal with complex enquiries

• Recognise potential risks and resolve issues without putting the client or business at risk

• Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements

• Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner

• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place

• Provide support and coaching to Trainee Case Managers

• Optimise the client experience through use of our conveyancing systems and technology

• Suggest improvements to current policies and procedures

• Comply with ONP company policy at all times

• Any other duties as required by the business
This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period.

Please be aware that unfortunately we cannot accommodate any holidays of more than a couple of days during the first 6 weeks.

The Person

• We're looking for a skilled Case Manager with preferably around 2+ years' previous experience.

• An Enthusiastic team-player and natural self-starter able to work on own initiative.

• The Ability to deliver a high level of customer service.

• Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.

What we can offer

We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

• 23 days holiday + 2 extra religious/cultural days

• Hybrid working

• Your birthday off!

• Free conveyancing legal fees

• Moving home days off

• Volunteering days

• Retailer discounts and frequent socials

• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.

At Movera, we believe that diversity makes us stronger. We celebrate the unique backgrounds, experiences, and perspectives that each person brings, and we’re committed to creating a space where everyone feels valued, heard, and empowered to thrive. We know that different voices lead to new ideas, innovation, and excellence, and we warmly welcome applicants from all backgrounds - especially those from underrepresented communities. If there’s anything we can do to support you during the application process, please don’t hesitate to reach out.

DBS and Financial Checks: We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients. Rest assured, all checks will be carried out with care and in full accordance with relevant data protection laws.