Remedy Consultant - SC Cleared

Whitehall Resources Ltd; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in the UK is seeking a Remedy Consultant with active SC clearance for a 6-month contract. The role involves managing and providing technical support for various Remedy modules and ensuring compliance with software documentation. Candidates must have extensive experience with Remedy and support all stages of the software development lifecycle. This position offers fully remote work with regards to the IR35 regulations.

Qualifications

• Experience managing Remedy version 20.02, including multiple modules/processes.
• Technical support of the Remedy Suite including CMDB and Asset Management.
• Experience dealing with Remedy incidents and configurations.

Responsibilities

• Manage Remedy and its components in production environments.
• Support the full software development lifecycle.
• Create and update Remedy documentation as per software lifecycle.

Skills

Remedy version 20.02

Incident Management

Problem Management

Change Management

Service Level Management

Knowledge Management

Asset Management

Configuration Management Database (CMDB)

Job description

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Remedy Consultant - SC Cleared, City of London

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Location:

City of London, United Kingdom

Job Category:

Information Technology

EU work permit required:

Yes

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Job Reference:

BBBH64217_1751974510

Job Views:

54

Posted:

08.07.2025

Expiry Date:

22.08.2025

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Job Description:

Remedy Consultant - SC Cleared

Whitehall Resources require a Remedy Consultant with active SC clearance to work with a key client on a 6 month contract.

*Fully remote.

*Inside IR35.

*Active SC clearance required.

Remedy Consultant - SC Cleared

Role Description:
• Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
• Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
• Managing CMDB data model and Asset / CI Audit Log
• Experience undertaking daily checks
• Experience in the management and resolution of Remedy Incident
• Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
• Experience of Asset Management
• Create and/or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with external reporting systems
• Desirable - experience generating reports from multiple Remedy sources
• Desirable - experience with direct database query technologies
• Experience supporting all stages of the Software Development Lifecycle (SDLC)

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.



Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.