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Remediations Executive

Target Group

United Kingdom

Remote

GBP 25,000

Full time

10 days ago

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Job summary

A leading company in the Financial Services sector is actively seeking Remediations Executives to join their team in a fully remote, fixed-term position. The role involves handling customer inquiries regarding mortgage remediation, and the successful candidates will have strong backgrounds in customer service and compliance within financial markets. With a starting salary of £25,000 and additional benefits like 30 days of holiday plus bank holidays, this position offers an excellent opportunity for individuals looking to make an impact in a dynamic sector.

Benefits

30 days holiday PLUS bank holidays

Defined Pension Contribution Scheme

Employee Discount Scheme

Private Medical Insurance

Annual Pay Review

Qualifications

Strong experience in Customer Service or a related financial field is needed.
Reasonable understanding of mortgage industry regulations is preferred.
Excellent communication skills to handle vulnerable customers are essential.

Responsibilities

Handle cases of mortgage remediation and customer service queries.
Manage active complaints and ensure regulatory compliance.
Provide administrative support in loan servicing tasks.

Skills

Customer Service

Mortgage Servicing

Compliance

Analytical Skills

Problem Solving

Interpersonal Skills

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This range is provided by Target Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Fixed Term Contract until the end of 2025

£25,000

Fully Remote

Starting July 2025

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for a small team of Remediations Executives to join an internal project.

What You'll Be Doing!

You will be responsible for handling cases of mortgage remediation, handling customer services queries for both closed and live accounts, active complaint management/dispute resolution and ensuring compliance with regulatory requirements.

More Specifically, You'll.....

Communicate directly with borrowers to explain findings and/or discuss remediation options
Process remediation payments and adjustments in loan servicing systems
General customer service and First Point of Contact complaint management,
Undertake administrative tasks; processing activities such as debtor tracing, returned mail and workflow management
Provide support and assistance in other areas of loan/remediation servicing as needed

Requirements

What We're Looking For!

Strong experience in Customer Service, Mortgage Servicing, Compliance, or a related financial field
Reasonable understanding of mortgage industry regulations
Proficient in, and familiar with loan servicing / claim management databases and software / remediation processing tools
Excellent analytical, problem-solving, and decision-making skills
Outstanding communication and interpersonal skills to effectively handle vulnerable customers.
Detail-oriented with a high degree of accuracy

Benefits

Core Benefits:

Competitive salary of £25,000 per annum (pro rata'd)
30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Annual Pay Review
Discretionary Annual Bonus Scheme
Help@Hand - Confidential access to health and wellbeing support to include Employee Assistance Program
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

Salary Sacrifice Pension Scheme
Technology Buying Scheme (Salary Sacrifice)
Critical Illness Cover
Dental Insurance
Gym Flex - discounted annual gym/health club memberships
Taste Cards / Gourmet Cards
RAC Breakdown Cover
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)
Health Cash Plan

We wholeheartedly believe in fostering a diverse and inclusive culture by actively implementing our D&I strategy, building strong community ties, and empowering our people and leaders.

Join us and shape your future!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Contract

Job function

Job function
Other
Industries
IT Services and IT Consulting

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