Remediation Programme Lead - Regulatory & Risk

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Job summary

Lloyds Banking Group is seeking a Rectification & Remediation Lead to oversee complex remediation programmes across their Corporate & Institutional Banking division. The role involves ensuring timely resolution of control weaknesses, leading governance, and providing executive-level reporting.

The ideal candidate will have over 5 years of experience in financial services, strong leadership skills, and capability in assessing customer detriment. The position offers a hybrid work model with various benefits including a 15% pension contribution and 30 days' holiday.

Qualifications

• 5+ years' experience leading complex remediation/rectification programmes.
• Experience in financial services with audit-ready outcomes.
• Strong capability in assessing customer detriment.
• Experience designing or supervising redress approaches.

Responsibilities

• Lead end-to-end remediation delivery and ensure robust closure.
• Establish consistent portfolio governance and oversight for remediation activity.
• Provide oversight of large remediation programmes requiring cross-functional delivery.
• Build and lead a high-performing remediation function.

Skills

Leadership

Governance

Root cause analysis

Customer detriment assessment

Programme management

Job description

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