Remediation Manager (Regulatory Compliance, Insurance)

TXP; North Warwickshire; Hybrid; GBP 75,000 - 100,000; Part time

Job summary

A leading financial services consultancy is seeking a Remediation Manager to lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory compliance. This hybrid role based in Warwickshire involves extensive remote work and close collaboration with senior stakeholders across multiple business areas. The ideal candidate will have robust experience in remediation and regulatory compliance, with proven leadership abilities to influence at the highest levels.

Qualifications

• Strong background in Remediation & Regulatory Compliance within Financial Services.
• Proven experience as a senior leader with the ability to influence at the highest levels.
• Understanding of managing high-impact issues that affect customers.

Responsibilities

• Shape and lead a high-profile remediation strategy.
• Collaborate with business functions to embed best practices.
• Develop and maintain governance frameworks for remediation.

Skills

Remediation & Regulatory Compliance

Influencing senior leaders

Strategic Leadership

Stakeholder Influence

Understanding of regulatory requirements

Job description

Overview

Remediation Manager/Senior Leader - Financial Services

6 Month Contract - Inside IR35

Location: Warwickshire - Hybrid working

Shape and lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory excellence. Influence at senior levels, working closely with executives, risk committees, and regulators. Hybrid role, with up to 80% from home and the rest from HQ in Warwickshire.

As our leading financial services client continues to strengthen their approach to customer remediation, they are establishing a dedicated, structured capability to ensure they resolve issues effectively, enhance their control environment, and drive long-term improvements across the business.

As Remediation Manager, you'll take ownership of this critical function, shaping the strategy, frameworks, and governance that underpin their remediation approach. You'll work closely with senior stakeholders across Customer Services, Finance, IT, Compliance, and Risk to embed best practices, establish robust reporting mechanisms, and ensure clear oversight of remediation activities at the highest levels, including risk committees and regulatory reporting.

This is a role with real influence!

Responsibilities

• Shape and lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory excellence.
• Influence at senior levels, working closely with executives, risk committees, and regulators.
• Manage a hybrid role with up to 80% remote work and on-site presence at the Warwickshire HQ.
• Collaborate with business functions to embed best practices, establish robust reporting mechanisms, and provide oversight of remediation activities at the highest levels.
• Develop and maintain governance frameworks underpinning the remediation approach.

Qualifications / Required Knowledge & Experience

• Strong background in Remediation & Regulatory Compliance within Financial Services.
• Proven experience as a senior leader with the ability to influence at the highest levels, balancing strategic vision with operational delivery.
• Understanding of the complexities of managing high-impact issues that affect customers and reputations alike.
• Commercially astute, able to set direction, and bring a forward-thinking approach to embedding long-term solutions that enhance customer outcomes and strengthen business resilience.
• Adept at working with senior stakeholders; comfortable presenting at executive level, shaping strategy, and leading with confidence in a high-profile, fast-moving environment.
• Strategic Leadership – Proven ability to set and drive the direction of customer remediation or similar large-scale, customer-focused programmes within financial services.
• Stakeholder Influence – Strong experience working with and influencing senior leaders, risk committees, and regulators, ensuring buy-in and alignment across multiple business areas.
• Remediation Expertise – A deep understanding of remediation principles, regulatory requirements, and best practices, with experience shaping policies, frameworks, and processes to deliver fair customer outcomes.

How to apply

If you have proven experience in the above areas, please submit your application to Jackie Dean at TXP for consideration.

About TXP and Diversity

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.