Remediation Manager (Regulatory Compliance, Insurance)

TXP; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services consultancy is seeking a Remediation Manager to shape and lead their remediation strategy. This critical role involves working closely with senior stakeholders to ensure fair customer outcomes and regulatory excellence. The ideal candidate has a strong background in remediation and regulatory compliance. This is a 6-month contract with hybrid working options based in Warwickshire.

Qualifications

• Strong background in Remediation & Regulatory Compliance within Financial Services.
• Proven experience as a senior leader with the ability to influence at the highest levels.
• Commercially astute, able to set direction and bring a forward-thinking approach.

Responsibilities

• Shape and lead a high-profile remediation strategy.
• Influence at senior levels, working closely with executives and regulators.
• Ensure fair customer outcomes and regulatory excellence.

Skills

Remediation & Regulatory Compliance

Strategic Leadership

Stakeholder Influence

Commercial Acumen

Job description

Overview

Remediation Manager/Senior Leader - Financial Services

6 Month Contract - Inside IR35

Location: Warwickshire - Hybrid working

Responsibilities

• Shape and lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory excellence
• Influence at senior levels, working closely with executives, risk committees, and regulators
• Hybrid role, with up to 80% from home and the rest from HQ in Warwickshire

As our leading financial services client continues to strengthen their approach to customer remediation, they\'re establishing a dedicated, structured capability to ensure they resolve issues effectively, enhance their control environment, and drive long-term improvements across the business.

As Remediation Manager, you\'ll take ownership of this critical function, shaping the strategy, frameworks, and governance that underpin their remediation approach. You\'ll work closely with senior stakeholders across Customer Services, Finance, IT, Compliance, and Risk to embed best practices, establish robust reporting mechanisms, and ensure clear oversight of remediation activities at the highest levels, including risk committees and regulatory reporting.

This is a role with real influence!

Qualifications

• Strong background in Remediation & Regulatory Compliance within Financial Services
• Proven experience as a senior leader with the ability to influence at the highest levels, balancing strategic vision with operational delivery
• Understand the complexities of managing high-impact issues that affect customers and reputations alike
• Commercially astute, able to set direction, and bring a forward-thinking approach to embedding long-term solutions that enhance customer outcomes and strengthen business resilience
• Adept at working with senior stakeholders, you\'re comfortable presenting at executive level, shaping strategy, and leading with confidence in a high-profile, fast-moving environment
• Strategic Leadership - Proven ability to set and drive the direction of customer remediation or similar large-scale, customer-focused programmes within financial services
• Stakeholder Influence - Strong experience working with and influencing senior leaders, risk committees, and regulators, ensuring buy-in and alignment across multiple business areas
• Remediation Expertise - A deep understanding of remediation principles, regulatory requirements, and best practices, with experience shaping policies, frameworks, and processes to deliver fair customer outcomes

How to apply

If you have proven experience in the above areas, please submit your application to Jackie Dean at TXP for consideration

Equity, Diversity & Social Responsibility

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.