Remediation Customer Service Specialist

ZipRecruiter; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global workforce solutions firm is seeking a Remediation Customer Service Specialist for a 6-month contract in Manchester. This role involves addressing customer queries and improving operational procedures within a specialist team. The position offers a flexible work arrangement, requiring 2 days on-site weekly.

Qualifications

• Customer Service experience required.
• Telephony experience required.
• Attention to detail is crucial.

Responsibilities

• Respond to complex customer queries and investigate transactions.
• Work collaboratively to enhance customer service and operational procedures.
• Engage with customers via telephone regarding remediation activities.

Skills

Customer Service

Telephony

Attention to detail

Job description

Job Description

We are AMS, a global total workforce solutions firm. We enable organizations to thrive amid constant change by building, reshaping, and optimizing workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment teams, providing professional interim and temporary resources.

Our client, a major UK retail bank, offers everyday banking services to over 17 million retail customers. The bank's expertise spans Business Services, Corporate Banking, Wealth Management, Group Functions, Retail, and Investment Banking.

AMS is seeking a Remediation Customer Service Specialist for a 6-month contract based in Manchester—working 2 days per week on-site and the remainder from home. The first two weeks will involve training in the office.

Purpose of the Role: You will join a specialist Remediation team to deliver successful outcomes for the business and customers. Your responsibilities include responding to queries promptly within SLAs, investigating transactions, and working collaboratively to improve customer service, processes, and procedures.

Your duties will include:

1. Responding to complex customer queries, processing, authorizing, and investigating transactions.
2. Communicating directly with customers and the business to collect and analyze information.
3. Participating in initiatives to enhance customer service and operational procedures.
4. Reviewing processing errors and customer complaints to identify trends and training needs.
5. Investigating queries, completing administrative tasks, supporting business processes, and understanding customer and business needs.
6. Engaging with customers via telephone regarding remediation activity, based on direct mailings.
7. Liaising with customers and businesses to accurately gather information and resolve queries.

Candidate Requirements:

• Customer Service experience
• Telephony experience
• Attention to detail
• Financial services experience (desirable)
• Remediation experience (desirable)

Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If interested and qualified, click the link to apply. We will contact you with updates.

AMS, a Recruitment Process Outsourcing company, may operate as an Employment Agency or Employment Business in delivering some services.