Remediation Administrator

ZipRecruiter; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Remediation Administrator for a 12-month fixed-term contract. This role offers a unique opportunity to gain valuable experience in the financial services sector while working within a dynamic team. You will be responsible for processing instructions and ensuring exceptional customer service. Your attention to detail and problem-solving skills will be critical as you manage multiple inquiries and support clients effectively. If you are self-motivated and thrive in a fast-paced environment, this position could be your next career step.

Qualifications

• Experience in financial services and technical understanding of investments.
• Strong attention to detail and excellent interpersonal skills.

Responsibilities

• Process a high volume of instructions accurately and provide exceptional customer service.
• Collaborate with teams to support queries from Financial Adviser firms.

Skills

Excellent Communication Skills

Attention to Detail

Problem-Solving Skills

Time Management

Empathy

Adaptability

Education

Experience in Financial Services

Industry-recognized Qualifications

Tools

Microsoft Office

Excel

Job description

Job Description

About Servaada, a Wipro company:

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:

This is a fixed-term contract for 12 months, offering an excellent opportunity to gain valuable experience and make a significant impact within a dynamic team.

As a Remediation Administrator, you will be a key part of our operational team, responsible for processing a high volume of instructions accurately while providing exceptional customer service.

You will work collaboratively with a dedicated team, supporting queries and requests from Financial Adviser firms, and building strong relationships with our clients.

Your keen attention to detail and accuracy will be crucial in processing new investments and supporting administrative tasks across our product range on the platform.

Key Responsibilities:

If you thrive in a fast-paced environment, meet deadlines efficiently, and have strong attention to detail, you are a great fit for our team. Excellent communication skills and proficiency in Microsoft Office, especially Outlook, are essential.

A positive attitude and interest in the financial services industry are important. Relevant experience or a Financial Services qualification is advantageous, but comprehensive training will be provided.

• Excellent Communication Skills: Effective communication is vital for quality customer service.
• Empathy: Understanding and empathising with customers builds trust.
• Patience: Staying calm and patient, even in challenging situations, is essential.
• Problem-Solving Skills: Analyzing issues and finding creative solutions is a key competency.
• Product/Service Knowledge: In-depth knowledge of investment/wrap platforms and associated products is necessary.
• Adaptability: Adjusting communication and problem-solving approaches to different customer needs.
• Time Management: Managing time effectively and handling multiple inquiries.
• Conflict Resolution: Resolving conflicts and managing difficult customers positively.
• Attention to Detail: Maintaining accurate records and following up diligently.
• Professionalism: Demonstrating courteous and professional interactions at all times.

Skills, Qualifications, and Experience:

Essential:

• Experience in financial services
• Technical understanding of investments and products
• Strong attention to detail
• Excellent interpersonal and communication skills
• Ability to process data in Excel
• Ownership and accountability
• Self-motivated with the ability to work independently
• Ability to work under pressure and meet tight deadlines

Desirable:

• Advanced MS Office skills, including Word and Excel
• Experience with client servicing administration processes
• Industry-recognized qualifications
• Project management experience and relevant certifications

Application of Individual Conduct Rules:

• Act with integrity
• Exercise due skill, care, and diligence
• Be open and cooperative with FCA and other regulators
• Prioritize customer interests and treat them fairly
• Maintain proper standards of market conduct

Equal Opportunities:

Servaada promotes diversity and positive change. We are committed to creating an inclusive workplace and welcome applications from all candidates.