Relocation Support Officer

Nottingham City Council; Nottingham; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Nottingham City Council is seeking a Relocation Support Officer for a fixed-term role to manage the relocation of residents during housing improvements. This role involves coordinating emergency and temporary accommodations, providing ongoing support to tenants, and ensuring their housing benefits are maintained. Ideal candidates will be committed to service and innovation while accommodating the needs of vulnerable users.

Benefits

Flexible working arrangements

Generous pension scheme

Competitive pay

Excellent leave entitlement

Qualifications

• Experience in correspondence and home visits regarding proposed improvements.
• Ability to accommodate vulnerable service users during decommissioning.
• Skills to arrange and supervise decants and removals.

Responsibilities

• Manage and coordinate relocation of residents as part of housing improvement works.
• Provide tenancy management and support during the relocation process.
• Ensure continuation of Universal Credit housing costs or Housing Benefit.

Skills

Communication

Organizational Skills

Customer Support

Supervision

Problem Solving

Job description

Contract Type: Fixed Term/Secondment opportunity for 6 months

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Grade G - £35,235 - £37,938 per annum pending pay award (Part-time pro rata)

Location: Harvey Road, NG8 3BB

We have an exciting opportunity available for talented individuals to join our workforce — perhaps this is the opportunity you've been looking for? Read on to find out more.

Working for Nottingham City Council offers great benefits. As well as competitive pay, excellent leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you — innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference in the lives of those who live and work in our city, we want to hear from you.

You can read more about the benefits offered to colleagues working for Nottingham City Council here.

About The Role

As a Relocation Support Officer, you will manage and coordinate the relocation of residents as part of planned improvement works to our housing stock and decommissioning programmes. You will identify and manage relocations, emergency accommodation, and temporary homeless accommodation where needed.

You will provide ongoing support and tenancy management to customers during the relocation process, including ensuring the continuation of Universal Credit housing costs or Housing Benefit, managing rent arrears, and conducting regular reviews of tenants' support needs both within temporary accommodation and their new homes.

About You

The ideal candidate will have:

• Experience in answering and initiating correspondence and undertaking home visits regarding proposed improvements and decant referrals.
• Ability to ensure customers' needs are accommodated and the needs of vulnerable service users are considered during decommissioning and improvement schemes, including temporary and permanent re-housing as appropriate.
• Skills to arrange, manage, and supervise permanent or temporary decants, including removals, disconnection, and reconnection of domestic appliances and related fixtures, fittings, and services.
• Experience supervising decommissioning and capital improvement schemes, with ongoing monitoring of all schemes in progress.
• Ability to provide detailed updates on scheme progress, including performance, quality targets, customer feedback, standards, and financial management.
• Innovative approach to developing services that meet the demands of service users.

Please ensure you demonstrate clearly how you meet these 6 requirements in your CV and supporting documents.

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, including hybrid working. Further information on Worker Types can be found on the additional information for applicants page.

Closing Date: 31 July 2025 (midnight). Please note, the advert may close early, so we encourage early applications.

Interviews will be held on 14 August 2025 at Harvey Road. Please note this date is subject to change.

By applying to this job, you agree to our Terms & Conditions.

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