Relief Worker

TN United Kingdom; Stroud; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a compassionate Relief Worker to join their dedicated team. This role involves providing high-quality support to customers, ensuring their dignity and wellbeing in a safe environment. You will work collaboratively with a supportive team, utilizing your excellent communication skills and empathy to make a real difference in the lives of individuals from various backgrounds. If you're looking for a role where your contributions truly matter and where you can grow personally and professionally, this opportunity is perfect for you.

Benefits

Investment in personal development

Wide range of benefits

Qualifications

• Experience working with diverse groups and backgrounds.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing situations.

Responsibilities

• Provide high-quality, customer-oriented support to clients.
• Assist in planning and delivering personalized support plans.
• Maintain accurate records and ensure compliance with policies.

Skills

Compassion

Communication Skills

Flexibility

Team Player

Empathy

Job description

Social network you want to login/join with:

Job Title: Relief Worker

Salary: £12.63 per hour

Working Hours: As and when required

Location: Ark House, Stroud

Application Instructions: If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria outlined in the job description.

The difference you will make as a Relief Worker

You will provide high-quality, customer-oriented service, understanding that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers, maintaining and promoting their dignity to improve their health and wellbeing in a safe and appropriate environment.

About you

We are looking for someone with:

• Experience working with people from various backgrounds and sectors of society (this could include friends, family, professional experience, children)
• Compassion, patience, and empathy
• Excellent communication skills both written and verbal
• Flexibility to cover shifts, sometimes at short notice
• Approachable with a positive attitude
• Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Role Profile

We use Psychologically Informed approaches and Trauma-Informed Care principles to support our customers to make positive choices, develop new ways of thinking, and take steps towards independence, by:

• Assisting in the planning and delivery of personalised support and move-on plans
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
• Inspiring and motivating customers to meet outcomes and develop life skills
• Assisting customers with day-to-day support and tenancy-related matters
• Identifying and promoting opportunities for employment, education, and training, and supporting customers to access them
• Signposting customers to external support services, such as food banks and community resources
• Supporting customers to be ‘tenancy ready’ and enabling successful move-on
• Supporting customers to be financially independent through budgeting and maximising income
• Supporting and monitoring healthcare needs, ensuring contact with healthcare professionals
• Empowering customers to manage their medication following Riverside’s procedures
• Maintaining clear, accurate, and strengths-based records on digital platforms
• Promoting customer involvement and consultation
• Delivering group work sessions

Deliver a support service

• Support the referral process for new customers
• Contribute to housing management, including income collection and tenancy support
• Maintain a safe environment, reporting repairs or safety concerns
• Clean and prepare customer rooms as needed
• Handle challenging situations sensitively and safely
• Follow safeguarding procedures and escalate risks appropriately
• Maintain local partnerships for holistic support
• Perform administrative and operational duties
• Update financial systems, including rent accounts and invoices
• Assist with information returns on funding, safety, and performance
• Handle enquiries via phone and reception

Other Information

• Work flexible hours to meet needs
• Use Lone Worker system when necessary
• Ensure safety and compliance with policies
• Align with Riverside’s values – “Our Riverside Way”
• Participate in meetings and training
• Undertake additional duties as needed

Person Specification

• Understanding of barriers faced by vulnerable and diverse groups
• Experience working in a team and communicating positively
• Ability to organise tasks and plan accordingly
• Empathetic, flexible, resilient, and proactive
• Decision-making confidence
• Basic administrative and IT skills
• Personal lived experience relevant to the role