Relief Worker

Riverside-12e5e24d; West of England; On-site; GBP 21,000 - 25,000; Part time

Job summary

Riverside is seeking a Relief Worker for Britton House (Ofsted), Bristol, to provide high-quality, customer-led care for young people including asylum seekers and care leavers. You will work under the scheme manager to promote dignity, health and wellbeing in a safe environment.

The role emphasizes compassionate support, strong communication, flexibility to cover shifts, and teamwork to achieve outcomes for residents. Competitive hourly pay applies.

Qualifications

• Experience of working with people from various backgrounds and sectors of society.
• Compassion, patience and empathy in service delivery.
• A strong customer focus and ability to place customers at the centre of care.
• Excellent written and verbal communication skills.
• Flexibility to cover shifts, sometimes at short notice.
• Approachable with a positive attitude and a team-friendly approach.
• Excellent team player capable of flexible work to meet needs.

Responsibilities

• Deliver a support service and assist in the planning and delivery of personalised support.
• Assist in tenancy-related matters and move-on planning.
• Signpost customers to external support and community resources.
• Maintain clear, accurate records on the digital platform.
• Support day-to-day administration and Housing management duties.

Skills

Compassion

Patience

Empathy

Customer focus

Excellent communication

Flexibility

Approachable

Team player

Job description

Job Title: Relief Worker

Salary: £15.40 per hour

Working Hours: As and when required

Location: Britton House (Ofsted), Bristol

The difference you will make as a Relief Worker

This role is based at Britton House, an Ofsted Registered Service with a customer base of Young People- 16-25 years old, including but not limited to Asylum seekers and Children In Care/ Care Leavers.

You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About you

• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children)


• Compassion, patience, and empathy


• A strong customer focus


• Excellent communication skills both written and verbal


• Flexibility to cover shifts, sometimes at short notice


• Approachable with a positive attitude


• Excellent team player who can work flexibly to meet business requirements

Why Riverside?

At Riverside, we\u2019re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we\u2019ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you\u2019ll enjoy:

• Competitive pay & generous pension


• Investment in your learning, personal development and technology


• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

• Assisting in the planning and delivery of a range of personalised support and move-on plans


• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk


• Inspiring and motivating customers to meet agreed outcomes and develop life skills


• Assisting customers with day-to-day support and tenancy-related matters


• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them


• Signposting customers to appropriate external support services, such as food banks and other community resources


• Supporting customers to be ‘tenancy ready’, enabling successful move on


• Supporting customers to be financially independent through budgeting plans and maximising income


• Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals


• Empowering customers to move towards self-management of their medication by following Riverside's medication procedure


• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform


• Assisting in the promotion of customer involvement and consultation


• Assisting with the delivery of a range of group work sessions

Deliver a support service:

• Support the delivery of the referral process for new customers


• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support


• Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns


• Clean and prepare customer rooms as appropriate


• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service


• Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately


• Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers


• Carry out day-to-day administration and operational duties


• Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking


• Assist in collating and submitting information returns on funding, health & safety, and performance


• Act as point of contact on the phone, reception, and deal with a range of enquiries

Other Information

• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours


• Use the Lone Worker system as and when necessary


• Ensure customers are safe at all times - carrying out all of your duties within Riverside\u2019s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc


• Deliver your role in line with Riverside company values – "Our Riverside Way"


• Participate in team meetings, attend regular supervisions and reflecting practice sessions


• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely


• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

Essential

• An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs


• Experience of working in a team and communicating positively with other people


• Experience of being able to organise tasks and plan accordingly whilst dealing with people


• Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.


• Able to use initiative and have confidence to make decisions


• Basic administrative and IT skills maintain records

Desirable

• Experience of working with vulnerable and diverse customer groups or individuals with complex needs


• Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse