Relief Worker

TN United Kingdom; Carlisle; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking organization as a Relief Worker, where your compassion and dedication will make a significant impact on the lives of vulnerable individuals. You will provide essential support, helping clients achieve independence and improve their well-being. This role involves working collaboratively with a diverse team to deliver tailored care, ensuring dignity and respect for all. With flexible working hours and a commitment to personal development, this position offers a rewarding opportunity to contribute to meaningful change in the community.

Benefits

Competitive pay

Generous pension

Investment in learning

Personal development opportunities

Wide range of benefits

Qualifications

• Experience working with diverse groups and understanding their barriers.
• Ability to organize tasks and plan effectively.

Responsibilities

• Provide high-quality, customer-oriented service to support individuals.
• Assist in planning and delivering personalized support and move-on plans.

Skills

Compassion

Patience

Empathy

Excellent communication

Flexibility

Team player

Organizational skills

Education

Basic administrative and IT skills

Job description

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Job Title: Relief Worker
Salary: £12.63 per hour
Working Hours: As and when required
Location: Youth Foyer in Carlisle, Cumbria

Application Instructions: If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. We recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria.

The difference you will make as a Relief Worker

You will provide a high-quality, customer-oriented service, understanding that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will help maintain and promote the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment.

About you

• Experience working with people from various backgrounds and sectors of society (friends, family, professional experience, children)
• Compassion, patience, and empathy
• A strong customer focus
• Excellent communication skills (written and verbal)
• Flexibility to cover shifts, sometimes at short notice
• Approachable with a positive attitude
• Excellent team player, flexible to meet business needs

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve revitalised neighbourhoods and supported communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support, and retirement living. Working with us, you’ll enjoy:

• Competitive pay & generous pension
• Investment in your learning, personal development, and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We value diversity and foster an inclusive workplace where all individuals are respected, empowered, and heard. We are a Disability Confident Employer and operate a Guaranteed Interview Scheme for applicants declaring a disability, provided minimum role requirements are met.

Note: Applications may close early, so please apply promptly.

Role Profile

Using Psychologically Informed and Trauma Informed Care principles, you will support customers to make positive choices, develop new thinking patterns, and take steps towards independence by:

• Assisting in planning and delivering personalised support and move-on plans
• Understanding risk management and supporting regular reviews
• Motivating customers to meet outcomes and develop life skills
• Supporting with day-to-day support and tenancy matters
• Helping customers access employment, education, and training opportunities
• Signposting to external support services
• Supporting tenants to be 'tenancy ready' and financially independent
• Monitoring healthcare needs and supporting medication management
• Maintaining accurate records on digital platforms
• Promoting customer involvement and group work sessions

Deliver a support service

• Supporting the referral process for new customers
• Contributing to housing management, income collection, and tenancy support
• Maintaining a safe environment and reporting repairs or safety concerns
• Cleaning and preparing customer rooms as needed
• Handling challenging situations sensitively and appropriately
• Following safeguarding procedures and escalating risks
• Building local partnerships for holistic support
• Carrying out administrative and operational duties
• Updating financial systems and submitting information returns
• Handling enquiries via phone and reception

Other Information

• Flexible working hours required
• Use of Lone Worker system as necessary
• Adherence to policies on health & safety, safeguarding, GDPR, cash handling, etc.
• Participation in team meetings, supervisions, and training
• Additional duties as assigned by line management

Person Specification

Essential

• Understanding of barriers faced by vulnerable and diverse groups
• Experience working in a team and positive communication
• Ability to organise tasks and plan effectively
• Empathy, flexibility, resilience, and a caring attitude
• Initiative and decision-making confidence
• Basic administrative and IT skills

Desirable

• Experience with vulnerable or complex needs populations
• Lived experience of homelessness, mental health issues, or substance misuse