Relief Switchboard/Reception Operator

NHS Orkney; Scotland; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking relief Switchboard/Reception Operatives to ensure efficient communication for medical assistance requests. This role is vital for responding to emergencies and managing various operational duties within a busy environment. The ideal candidate will possess strong communication and interpersonal skills, be IT literate, and demonstrate the ability to work independently under pressure. Flexibility in shift work is essential, making this an exciting opportunity for those looking to contribute to a critical healthcare service.

Qualifications

• Must have a professional telephone manner and excellent communication skills.
• Ability to take initiative in assessing calls and situations.

Responsibilities

• Facilitate communications via switchboard and in person.
• Monitor internal and external alarm systems.

Skills

Excellent communication skills

Interpersonal skills

Professional telephone manner

IT literacy

Ability to work unsupervised

Education

ECDL qualification or equivalent IT knowledge

Job description

A vacancy has arisen for relief Switchboard/Reception Operatives to facilitate prompt communications in response to internal and external callers/visitors via The Balfour switchboard and in person.

As a Switchboard/Reception Operative, you will play a crucial role in NHS Orkney’s response to requests for medical assistance, including major emergencies, occurring both within the hospital and elsewhere in the county. You will also monitor internal and external alarm systems and perform mailroom duties.

You will have a professional telephone manner and must be able to take initiative when assessing calls and situations, dealing with them efficiently and effectively. You will have excellent communication and interpersonal skills and be able to work unsupervised in a busy and pressurised environment. You will be IT literate, and preferably hold an ECDL qualification or have equivalent IT knowledge. Experience of operating a telephone system would be desirable.

As a relief, you will also be required to have flexibility to work various shifts covering leave and may be required to work at short notice.

For more information on this post, please contact Chloe Crawford, Facilities Support Officer, by email at [e-mail].

Interview Date: Monday 19th of May

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Orkney (NHSO) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Supporting Documents

Recruitment Pack

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