Relief Switchboard/Reception Operator

The job description is generally well-structured and informative. However, it contains some formatting issues such as inconsistent use of HTML tags (e.g., tags for emphasis that could be replaced with proper semantic tags), and some irrelevant content (e.g., 'col-narrow-left', 'col-narrow-right', 'col-wide') that could be removed to improve clarity and focus. Additionally, the description could benefit from clearer separation of sections and more concise language in some areas. Here is a refined version:

Relief Switchboard/Reception Operator, Balfour

Client: NHS Orkney

Location: Balfour, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 82304a023014

Job Views: 14

Posted: 01.05.2025

Expiry Date: 15.06.2025

Job Description

Position: Relief Switchboard Operator

Salary: Band 3 (£26,972 - £28,990 including Distant Islands Allowance, pro rata per annum)

Role: Relief

We are seeking a Relief Switchboard/Reception Operative to facilitate prompt communication with internal and external callers and visitors via The Balfour switchboard and in person. You will play a vital role in NHS Orkney’s response to medical assistance requests, including major emergencies, both within the hospital and across the county. Additionally, you will monitor alarm systems and perform mailroom duties.

The ideal candidate will have a professional telephone manner, demonstrate initiative in assessing calls and situations, and handle them efficiently. Excellent communication and interpersonal skills are essential, along with the ability to work independently in a busy, pressurized environment. IT literacy is required, and an ECDL qualification or equivalent IT knowledge is preferred. Experience operating a telephone system is desirable.

Flexibility to work various shifts, including covering leave and short-notice assignments, is necessary.

Interview Date: Monday, 19th of May

Note: This role does not meet the eligibility criteria for sponsorship, and NHS Orkney cannot provide a Certificate of Sponsorship (CoS).