Relief Shop Supervisor (All Stores)- Grace's Bakery Ltd

Grace's Bakery Ltd; Ryde; On-site; Part time

Job summary

Grace's Bakery recrute un Superviseur de Magasin Relais pour soutenir les opérations à Newport, Ryde, Shanklin et Yarmouth. Ce poste exige une expérience en supervision, une passion pour le service à la clientèle, et la capacité à inspirer une équipe. Le candidat retenu travaillera 24 à 48 heures par semaine.

Benefits

Employee Assistance Programme

Staff discount on Grace's Bakery products

Qualifications

• Expérience précédente en supervision requise, de préférence dans un cadre de vente au détail ou de services alimentaires.
• Confiance dans les environnements orientés vers le client.
• Capacité à motiver et à diriger une équipe.

Responsibilities

• Soutenir le responsable du magasin dans la gestion quotidienne des magasins.
• Remplacer le responsable pendant son absence.
• Gérer l'ouverture et la fermeture du magasin.

Skills

Customer Service

Leadership

Problem Solving

Adaptability

Job description

Join the Grace’s Bakery Team as a Relief Shop Supervisor

Grace’s Bakery is looking for an organised, friendly, and motivatedRelief Shop Supervisor to support across all our stores- Newport, Ryde, Shanklin, and Yarmouth.

If you love working in customer-facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.

Key Responsibilities

• Supporting the Shop Manager in the day-to-day running of our stores
• Stepping in for the Manager during their absence
• Opening and closing the shop and managing keys securely
• Handling cash, including cashing up and ordering change
• Managing stock levels, ordering supplies, and ensuring effective stock rotation
• Serving customers and providing accurate allergen information
• Promoting ourcustomer loyalty schemeand monthly offers
• Preparing and serving food and drinks (including using an espresso machine)
• Ensuring consistently high standards ofcustomer service
• Maintaining compliance with food hygiene regulations and supporting our5-star hygiene rating
• Assisting with rota planning and responding to staff absences
• Acting as a positive role model and upholding the expectations in our Company Handbook
• Contributing to performance monitoring, feedback, and on-the-job training

Person Specification

We’re looking for someone who:

• Hasprevious supervisory experience(ideally in a retail or food service setting)
• Is confident in customer-facing environments and enjoys upselling products
• Can motivate and lead a team while resolving problems calmly and effectively
• Isadaptable, solutions-focused, and maintains a positive attitude during change
• Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)

Hours and Pay

• £12.60 per hour
• 24–48 hours per week(4 to 6 days), depending on availability
• Shifts between7:30am and 6pm, Monday to Sunday

Employee Benefits

• Employee Assistance Programmefor mental health and wellbeing support
• Staff discounton Grace’s Bakery products
• Local business discountsthrough Isle of Wight Chamber of Commerce membership

How to Apply:

If this role sounds like the perfect fit, we'd love to hear from you! Please submit your application through Isle of Wight Jobs and don't forget to include your current CV.

We'll keep you updated throughout the process via the Isle of Wight Jobs platform, so please check your account regularly for updates on your application status.

Our Interview Process:

We believe in finding the right match for both you and our team, which is why we've designed a comprehensive two-stage interview process:

Stage 1- Interview

Selected candidates will be invited to our Ryde Head Office for an in-depth conversation about the role and your relevant experience.

Stage 2- Assessment

If Stage 1 goes well, we'll invite you back for a 2-hour practical assessment with the team. This is an opportunity for you to get a feel for the role and for us to see your skills in action before deciding who is best suited to the position.

We welcome feedback at all stages of our recruitment process, so please do let us know your thoughts!