Relief Service Manager - North England (Supported Living)

Lifeways Group; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming social care as a Relief Service Manager. This permanent, full-time role offers the unique opportunity to lead and manage multiple services across the North of England, ensuring high-quality, person-centered care. With a focus on quality improvement and innovation, you will play a pivotal role in enhancing the lives of individuals with complex needs. Enjoy the flexibility of home-based working while receiving extensive training and support to advance your career. If you are passionate about leadership and making a positive impact, this is the perfect opportunity for you.

Benefits

Flexible Working

Travel Expenses Covered

Career Development Programs

Mentorship Opportunities

Qualifications

• Minimum of 2 years as a Service Manager or Registered Manager in social care.
• Experience managing multiple services/sites and understanding CQC standards.

Responsibilities

• Lead and manage services, ensuring continuity during transitions.
• Drive quality improvements and engage with stakeholders for well-being.

Skills

Leadership

Problem-Solving

Quality Improvement

Stakeholder Engagement

Change Management

Education

Experience in Social Care Sector

Job description

Relief Service Manager - North England (Supported Living)

Position Duration: Permanent

Role Type: Registered/Service Manager

County: Greater Manchester

Company: Lifeways Group

Salary / rate of pay: Competitive

Location: Home-based with travel across the North West and North East of England

Job Type: Full-time, with extensive travel and overnight stays

Join a Leading Transformation in Social Care

At Lifeways, we are transforming the landscape of social care, placing quality and person-centred care at the heart of everything we do. As a Relief Service Manager, you will play a critical role in ensuring continuity of services during key transitions while driving improvements that enhance the lives of people with complex needs.

This role is a fantastic opportunity for an experienced Service Manager or Registered Manager looking to step into a leadership position with multi-site responsibility. It’s perfect for someone aspiring to Area Management or wanting to develop a peripatetic skillset—managing services across a broad region with the flexibility of home-based working.

Why This Role Is Unique

Impactful Leadership & Career Development

This is an exciting leadership role where you will gain valuable multi-site management experience, preparing you for higher-level opportunities such as Area Manager or strategic leadership roles within Lifeways. It’s ideal for those looking to broaden their skillset and make a lasting impact across services without the need to hold a registration.

Flexibility & Home-Based Working

This position offers the benefit of being home-based, providing flexibility when not travelling. While regular travel and overnight stays are part of the role, we’ll ensure trips are planned in advance, and travel expenses are fully covered.

Training & Career Growth

You’ll receive extensive support and training in multisite leadership and operational management, including eligibility to Leadership Programmes. We will mentor and help you build the skills to succeed in this complex, fast-paced role.

Variety & Challenge

No two days will be the same! You will manage multiple services, step in during key transitions, and lead change management initiatives. This role offers a dynamic and challenging environment for someone who thrives on variety and problem-solving.

Focus on Quality & Innovation

You’ll be at the forefront of Lifeways’ mission to provide the highest standard of care, leading services to meet and exceed regulatory standards (CQC). Your role will contribute directly to our ongoing quality improvement initiatives, offering you a real chance to shape the future of social care.

Key Responsibilities

• Provide leadership and management across services, ensuring continuity during periods of transition or prolonged absence of managers.
• Lead operational teams in delivering safe, effective, and person-centred support in line with Lifeways’ mission and standards.
• Drive quality improvement initiatives, ensuring all services meet and exceed CQC standards.
• Engage with stakeholders, including families and healthcare professionals, to ensure the well-being of individuals supported by Lifeways.
• Promote a culture of continuous improvement and innovation within services.
• Contribute to Lifeways’ transformation journey by leading projects and implementing best practices across the organization.

About You

We are looking for a Service Manager or Registered Manager with experience in leading multisite teams and managing complex services. You’ll be passionate about delivering high-quality care, skilled in problem-solving, and flexible enough to adapt to the varying needs of different services.

Key Qualifications & Experience

• Minimum of 2 years’ experience as a Service Manager or Registered Manager in the social care sector.
• Proven experience in managing multiple services/sites simultaneously.
• Strong understanding of CQC standards and a track record of improving service quality.
• Project or change management experience is essential for overseeing improvements and ensuring service continuity.
• Ability to manage relationships with external stakeholders, families, and healthcare professionals.
• Flexibility and resilience to manage extensive travel and varying service environments.

Apply Today

If you’re passionate about quality leadership, service improvement, and making a positive impact in social care, we want to hear from you! Join Lifeways and be part of our exciting transformation journey.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care