Relief Security Officer

ABM UK; Welwyn Garden City; On-site; Full time

Job summary

ABM UK is seeking a dedicated Security Officer to ensure the safety and security of the shopping centre. This role involves interacting with visitors, conducting regular patrols, and managing incidents. The ideal candidate will possess a professional and proactive attitude, ensuring exceptional customer service at all times.

Benefits

24/7 GP service

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to employee perks app

Qualifications

• Must be professional, pleasant, friendly, courteous, and helpful.
• Ability to take ownership of all situations.
• Motivated and aim high to achieve tasks.

Responsibilities

• Interact with visitors and deliver excellent customer service.
• Conduct regular patrols ensuring a safe environment.
• Manage incidents according to site policies.

Skills

Professionalism

Customer Service

Proactivity

Job description

LOCATION: The Howard Centre, London

SHIFT PATTERN: Varies, covering Absence and Annual leave, 36 Hours per week

PAY RATE: £13.39 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

• Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service

• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive

• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise

• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.

• Ensuring all incidents are managed in accordance with site policies and procedure

• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported

• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve

• Record/log all non-conformances and emergencies with the appropriate control room operatives

• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed

• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices

• Maintain vigilance and highlight/manage unauthorised access by banned individuals

• Ensure radio procedures are always adhered to

• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to

• Undertake any other reasonable duties as required to meet the needs of the business.

• Any other reasonable duties as requested by your line manager

• Ensure a timely response to all security issues and events

• Complete all training requirements as requested by line manager

• Be available to cover at least one additional shift per month if requested to cover absence/annual leave

• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to thehighest standard

• One team approach

• Take ownership of all situations to ensure tasks are completed or escalated when necessary.

• To always stay motivated aim high and achieve

• To respect all staff and visitors within the shopping centre

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visitwww.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.