Relief Officer

Mitie; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Mitie is seeking passionate security professionals to join our Security Guard teams supporting the Department for Work and Pensions across the London region. You will travel between sites and hold a valid UK driving licence to help maintain a secure environment for staff and visitors.

Responsibilities include patrolling premises, controlling access, reporting incidents, liaising with emergency services, and delivering high levels of customer service while adhering to Mitie and DWP policies.

Qualifications

• Valid UK driving licence.
• Willingness to travel across London region.
• Strong observational and reporting skills.
• Customer-focused mindset and professionalism.

Responsibilities

• Patrol the premises regularly to identify potential security threats.
• Monitor and control access to the building, ensuring proper identification and verification.
• Respond effectively to emergencies or suspicious situations.
• Liaise with local law enforcement and emergency services as needed.
• Provide high level of customer service and assist staff and visitors in security matters.
• Conduct routine security checks and submit incident reports.
• Adhere to Mitie and DWP security policies, procedures, and regulations.

Skills

Driving licence

Patrolling

Customer service

Reporting incidents

Job description

-At Mitie, we are eagerly looking for passionate security enthusiasts to join our Security Guard teams nationwide for our new, exciting project with the Department for Work and Pensions (DWP). This is a fantastic opportunity to be part of a professional and dedicated team that makes a difference in communities across the United Kingdom.

Job Overview

• -Flexibility to travel, as this role will cover various DWP sites within the London region (Westminster, Staines, Twickenham, Hounslow, Uxbridge, Hayes, Acton, Shepherd Bush, Fulham, Neasden, North Kensington, Harlesden, Harrow, Watford, St Albans, Borehamwood, Hemel Hampstead)
• -Full UK driving licence required.
• -Ensure a safe and secure environment for the DWP staff, visitors, and property.
• -Patrol the premises regularly to identify potential security threats.
• -Monitor and control access to the building, ensuring proper identification and verification.
• -Respond effectively to emergencies or suspicious situations.
• -Liaise with local law enforcement and emergency services as needed.
• -Provide a high level of customer service and assist staff and visitors in any security-related matter.
• -Conduct routine security checks and submit incident reports as appropriate.
• -Adhere to Mitie and DWP security policies, procedures, and regulations

Security and Health & Safety

• -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• -Stay alert to any threats or changes within the work environment to take the appropriate action to reduce the chance of disruption, loss or damage.
• -Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• -To maintain professional conduct in the face of difficult situations and challenging customers.
• -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• -Keep to schedules and demonstrate commitment to Mitie and the Client.
• -To call emergency services and Communication Centre to report all incidents.