Relief Lodge Manager

TN United Kingdom; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Relief Lodge Manager to oversee retirement developments across the scenic regions of Devon, Cornwall, Somerset, and Wiltshire. This role requires a friendly and outgoing personality, dedicated to enhancing the lives of residents through exceptional service and community engagement. You will be a vital presence in the lodges, ensuring safety, compliance, and a fulfilling lifestyle for Owners. If you are adaptable, enjoy social interactions, and are eager to make a positive impact, this is a fantastic opportunity to join a rapidly growing team committed to excellence in retirement living.

Benefits

Subsistence allowance for overnight stays

Annual holiday entitlement of 24 days plus Bank Holidays

Life Assurance

Qualifications

• Experience in property management or customer service is advantageous.
• Ability to work independently and manage safety and security.

Responsibilities

• Manage property maintenance and provide first-class service to Owners.
• Facilitate social events and support the sales team with customer viewings.

Skills

Customer Service

Property Management

Event Organization

MS Office Applications

Job description

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• Location: Working across various developments in Devon, Cornwall, Somerset & Wiltshire
• Pay rate: £12.36 per hour, plus mileage reimbursed
• Contract: Hours offered on an 'as and when required' basis (zero hours contract)

About the role

It’s an exciting time at Churchill Estates Management. Due to our growth, we are looking for a compassionate Relief Lodge Manager for our retirement developments across Devon, Cornwall, Somerset & Wiltshire.

You’ll cover the absences of permanent Lodge Managers on an “as and when” basis at Lodges within reasonable travelling distance for you. Managing both the maintenance of the property and providing a first-class service to Owners, you’ll be working at the heart of Churchill Estates Management, promoting a happy and fulfilling lifestyle for Owners.

Based at a central desk within the development, you’ll be a visible and reassuring presence, while administering the office, arranging contractors to maintain the building, and ensuring compliance with health and safety checks and standards.

From facilitating social events to supporting the sales team with customer viewings, you’ll play a key role in the business and liaise with a range of departments and external contacts.

About you

This role would suit someone based in the Wiltshire area, with the ability to travel east or west towards Hampshire and Somerset. You should be comfortable working as and when required (hours are not guaranteed). The position may not be suitable for those already committed to permanent work elsewhere.

It’s important that you understand our customers and have a desire to make a positive difference. With a focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality, with a love of people and socialising. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety of the Owners and the security of the developments. Despite high levels of social contact, you’ll also be comfortable working independently on your own initiative.

To support with organizing events and maintaining the site, you’ll be computer literate with previous experience using MS Office applications.

Previous experience in property management, social housing, retail, care work, customer service, or hospitality would be advantageous.

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people.

We are rapidly growing with ambitious plans for the future.

Join us and be part of a professional, award-winning, customer-focused team.

Our Company Values: TORCH — Trust, Openness, Respect, Communication, Honesty

How you’ll be rewarded

• Subsistence allowance if an overnight stay is required
• Annual holiday entitlement of 24 days plus Bank Holidays, pro-rated for hours worked
• Life Assurance

To be part of our success story, apply today!

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