Relief House Manager

McCarthy and Stone; Storrington; On-site; GBP 25,000 - 29,000; Part time

Job summary

Join a leading company as a Relief House Manager, delivering excellent customer service and facilitating social events for Homeowners in Storrington. This flexible role includes a variety of duties such as front-of-house management and emergency response, requiring strong communication and problem-solving skills. Enjoy a rewarding career with perks like a pension plan and the opportunity to make a positive impact on the lives of older people.

Benefits

Group personal pension

Life assurance

Medical screening

Full induction and training

Career progression opportunities

Qualifications

• Extensive experience in a professional customer service role.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are a plus.

Responsibilities

• Helping Homeowners settle into new homes.
• Providing front-of-house service and welcoming visitors.
• Managing gardens and grounds to ensure safety.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is looking for a Relief House Manager to join the team to cover ad hoc shifts around Storrington and the West Sussex area of England.

Hours: Flexible hours to be agreed with the Operations Manager

Hourly rate: £13.37 per hour

Mileage: Will be paid.

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. A House Manager's role is diverse, encompassing front-of-house management, facilities, event coordination, and customer service.

Some of the duties include:

• Helping Homeowners settle into their new homes.
• Providing a professional front-of-house service and welcoming all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support, and advice as necessary.
• Promoting good communication between Homeowners, their families, and our partners and suppliers.
• Managing the development’s gardens and grounds efficiently to ensure a safe, secure, and pleasant environment.
• Dealing with emergency situations professionally.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the full.

The successful candidate will have the following key competencies:

• Excellent communication skills with a positive “can-do” attitude.
• Extensive experience in a professional customer service role.
• A professional approach with high standards.
• Reliability and flexibility to handle out-of-hours calls and emergencies.
• Ability to thrive in a busy, varied role where every day is different.
• Resilience and effective problem-solving skills.
• Awareness of basic Health and Safety procedures is advantageous.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are a plus.

As part of McCarthy & Stone Management Service, a successful and rapidly expanding national company, you will receive all the support needed to meet your career goals.

Why Apply?

McCarthy Stone has been officially recognized as a great place to work! This is a rewarding role and a career to be proud of, where every day you make a positive difference in the lives of older people.

Could this role be the perfect job for you?