Relief House Manager

McCarthy and Stone; England; On-site; Part time

Job summary

McCarthy and Stone recherche un Relief House Manager pour couvrir des shifts dans Hertfordshire et Essex. Le rôle implique la gestion du service client, la coordination d’événements et l'assistance aux résidents, tout en garantissant un environnement agréable et sécurisé. Les candidats doivent avoir d'excellentes compétences de communication, de l'expérience en service client et être capables de résoudre des problèmes efficacement.

Benefits

Pension personnelle de groupe

Assurance vie

Formation et induction complètes

Excellentes possibilités de progression de carrière

Qualifications

• Expérience dans un rôle orienté service client.
• Approche professionnelle avec des normes élevées.
• Fiable et flexible pour gérer les appels d'urgence.

Responsibilities

• Gérer l'accueil et le service aux résidents.

Skills

Communication

Service client

Résilience

Résolution de problèmes

Sensibilité à la santé et sécurité

Littératie numérique

Education

Certificat de premiers secours (souhaitable)

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone are looking for a Relief House Manager to join the team to cover ad hoc shiftsaround Hertfordshire and Essex.

Hours: Flexible hours to be agreed with Operations Manager

Hourly rate : £13.37 per hour

Mileage will be paid.

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression and in addition you will work in the most beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. A House Manager is a diverse role encompassing front of house management, facilities, event coordination and customer service.

Some of the Casual House Manager duties within this role include:

• Helping Homeowners settle into their new home.
• Providing a professional front of house service and welcome all visitors in a friendly manner.
• Being available to all Homeowners to offer help, support and advice as necessary.
• Promoting good communications between the Homeowners and their families, and our partners and suppliers who provide support and other services.
• Managing the development –, gardens and grounds - in an efficient and effective manner such that a safe, secure, well maintained and pleasant environment is provided for our Homeowners.
• Dealing with emergency situations as they arise in a professional way.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• To be reliable and flexible to deal with out of hour’s calls and emergencies on the development.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the support you need to help you meet your career goals.

Could this role be the perfect job for you?