Relief Duty Manager

Serco Limited; Borough of Swale; On-site; GBP 24,000 - 28,000; Full time

Job summary

Serco Limited is seeking a passionate Relief Duty Manager for Sheppey Leisure Centre. You will ensure customer safety, supervise activities, and lead a team to maintain high service standards. With full-time hours, the role offers an excellent salary, benefits, and opportunities for personal and professional development. This position supports a vibrant community in promoting health and active living.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training and DBS check

6% employer matched pension contribution

21 days annual leave + public holidays

Qualifications

• Experience in a leisure environment including pool supervision is essential.
• Demonstrating enthusiasm for customer service and a safety-focused approach.

Responsibilities

• Ensure customer safety and high service standards.
• Supervise leisure assistants and specific activities.
• Maintain cleanliness and oversee equipment handling.

Skills

Customer Service

Supervision

Teamwork

Communication

Education

Royal Lifesaving Society National Pool Lifeguard Qualification

First Aid at Work Qualification

Job description

Location: Sheppey Leisure Centre

Job type:Permanent, full time

Working Hours:37 per week, between Monday to Sunday, covering earlies, days and lates

Salary:£24,066 per annum + excellent benefits

Here at Swale Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team -- and right now we are looking to recruit for a Relief Duty Manager to join the centre.

As the Relief Duty Manager, the purpose of your role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.

In addition, youwill supervise the work of the Leisure Assistants and assist the Duty Manager in ensuring the building is run smoothly.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts andexcellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Swale, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when requiredand are confident using a computer.

You will be able to demonstrate a level of experience and knowledge commensurate with the position, with previous experience of working in a leisure environment including pool supervision where appropriate.

It is essentialthat youhold a current Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ)and a current first aid at work qualification.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providingthe best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution
• 21days annual leave + public holidays
• More Benefits:Employee Benefits (moreleisure.com)

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