Relief Development Manager

FirstPort; Exeter; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on benefits

Job summary

FirstPort is seeking a Relief Development Manager to oversee a portfolio of properties across Exeter and East Devon. The role requires field presence, strong stakeholder relations, and the ability to coordinate contractors while ensuring safety and compliance.

Salary is £13.45 per hour with benefits; flexible hours and 0-hour weeks. A full driving licence and own vehicle are essential to fulfil site visits and cover multiple sites as required.

Qualifications

• Customer service-focused with exceptional level of service.
• Strong communication to resolve issues and complaints effectively.
• Good understanding of health and safety and handling emergency situations.
• Proficient with Microsoft Office and quick to learn new systems.
• Organised and meticulous with record keeping and admin tasks.
• Outgoing, proactive, team oriented and able to build relationships.

Responsibilities

• Maintain a high profile around the development and office, ensuring residents are checked within requirements.
• In emergencies, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure; manage contractors and notes.
• Be responsible for all works, raising orders, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association and improve customer experience.
• Help build a sense of community by supporting a Social Committee to plan events.
• Build and maintain links with residents’ families and local authorities as required.
• Maintain records in line with procedures and ensure data security at all times.
• Assist with sales listed with Retirement Homesearch and help new residents settle in.
• Travel to team/company meetings on a monthly/annual basis.

Skills

Customer service

Communication

Health & Safety

IT skills

Administration

Personal

Job description

Job Role: Relief Development Manager (26538)

Location: Exeter and East Devon

Salary: £13.45 per hour plus benefits

Hours: Flexibleworking, covering various sites as required (0hours per week)

This is a field-based position covering a portfolio of properties within a geographic region. For this reason, a full driving licence and own vehicle are essential.

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The job role

• Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain recordsin line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

• Customer service- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication- a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT- able to operate Microsoft Office applications, and confident in learning new systems
• Administration- organised, methodical and experience of keeping accurate records
• Personal- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.