Relief Development Manager

FirstPort Limited; Colchester, Braintree, Halstead, Ipswich; Remote; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounted gym membership

Job summary

FirstPort Limited is seeking a Relief Development Manager to cover a portfolio of properties across Colchester and surrounding towns. The role is field-based; a full driving licence and own vehicle are essential.

You will supervise building safety, contractor works, and resident engagement across multiple sites within the region. You will work with a local team to ensure high standards of service, safety, and community relations, while supporting neighbor associations and coordinating with

Qualifications

• Excellent customer service skills with a focus on residents and colleagues.
• Strong communication and issue-resolution abilities.
• Understanding of health & safety in a property management context.
• Proficient with standard IT tools and software.
• Organised, methodical and capable of keeping accurate records.
• Outgoing personality with team-oriented, proactive mindset.

Responsibilities

• Maintain a high profile around the development and office, ensure residents are checked within requirements.
• In emergencies, call the appropriate response team or authorities.
• Carry out daily checks to keep buildings safe and secure; manage contractors.
• Ensure works are completed: raise orders, monitor progress, sign-off.
• Encourage Residents Association and social events for residents.
• Build links with residents' families, local authorities and health bodies.

Skills

Customer service

Communication

Health & Safety

IT

Administration

Personal

Tools

Microsoft Office

Job description

Job Role: Relief Development Manager (26626)

Location: Colchester, Braintree, Halstead and Ipswich.

Salary: £13.45 per hour plus benefits

Hours: As required

This is a field-based position covering a portfolio of properties within a geographic region. For this reason, a full driving licence and own vehicle are essential.

Who are we?

FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

The job role

• Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain recordsin line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist with sales listed with our partner company Retirement Homesearch , make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Skills & Experience

• Customer service- a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication- a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety- an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT- able to operate Microsoft Office applications, and confident in learning new systems
• Administration- organised, methodical and experience of keeping accurate records
• Personal- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.