Relief Customer Support Officer

www.findapprenticeship.service.gov.uk - Jobboard; Brighton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A security services company is seeking a Relief Customer Support Officer in Brighton. The role involves ensuring customer and asset safety by providing security services as per set guidelines. Candidates should possess an SIA DS license and demonstrate flexibility for shift coverage. Previous security experience is desirable. Competitive pay rate of £14.50 per hour, with additional benefits including pro-rata annual leave.

Benefits

Pro-rata annual leave

Paid breaks

Qualifications

• Must have a valid SIA DS licence.
• Previous experience in security roles preferred.
• Available for ad-hoc shifts.

Responsibilities

• Provide security services according to Assignment Instructions.
• Ensure compliance with policies and legal requirements.
• Report any health and safety hazards immediately.

Skills

SIA DS licence

Flexibility

Previous Security Experience

Job description

Relief Customer Support Officer

HOURS: 10 hrs per week (but not limited to)

SHIFT PATTERN: depending on operational needs

PAY RATE: £14.50

Annual Leave: pro-rata

Break: 1hr, paid

Essential: SIA DS licence

Job Overview

-this is a relief role which can lead to full time where candidate's flexibility is required

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Soft Services Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Soft Services Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License Door Supervisor - required

-Flexibility - be available for ad-hock to cover shifts when needed