Relief Customer Service Officer, Isle of Lewis - Faire - CNS05785

Comhairle nan Eilean Siar; United Kingdom; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local government body is looking for a Relief Customer Services Officer based in Faire, Isle of Lewis. The role involves providing emergency assistance, responding to calls, and ensuring high-quality customer service. Candidates should have excellent communication skills and experience in customer care. Interviews will be in-person, allowing candidates to meet the team and experience the work environment.

Qualifications

• Knowledge and understanding of effective customer care.
• Experience of dealing with the public.
• Understanding of essential elements of office procedures.

Responsibilities

• Provide high-quality customer service.
• Respond to emergency calls and determine caller needs.
• Make contact with relatives or agencies when necessary.

Skills

Excellent communication skills

Customer service experience

IT literacy

Ability to handle high call volumes

Education

Standard grade English

Standard grade Mathematics

Job description

Job Description

Relief Customer Services Officer, Faire, Isle of Lewis

The Customer Service Officer is part of the Comhairle's Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle.

Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to determine accurately callers needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers.

You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks. You should have experience of dealing with the public and experience of handling high call volumes.

You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient digital skills, and have experience of dealing with customers in a polite, friendly and positive manner.

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 13 October 2025