Relief Concierge (Nights)

TN United Kingdom; Skegness; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Relief Night Concierge/Receptionist to be the welcoming face of their Lifehouse. This role is crucial in providing high-quality, person-centred support to vulnerable clients experiencing homelessness. The ideal candidate will possess strong customer service skills and a compassionate approach, ensuring all guests feel valued and supported. You will be responsible for managing front desk operations, handling cash, and maintaining a safe environment through the use of CCTV. If you are motivated to make a positive impact in the lives of others, this opportunity is perfect for you.

Qualifications

• Experience in customer service and handling cash.
• Ability to work independently and as part of a team.

Responsibilities

• Provide front of house service and handle queries professionally.
• Maintain accounting records and handle cash appropriately.

Skills

Customer Service

Time Management

Cash Handling

Problem Solving

Tools

CCTV System

Job description

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Additional Salary information: 10% night works allowance

Witham Lodge is a Salvation Army Lifehouse and has 30 rooms accommodating men and women over the age of 18 who are experiencing homelessness. We are looking to recruit a Relief Night Concierge/Receptionist who will be the first point of contact for everyone accessing our Lifehouse. This role requires a friendly, approachable person who will be pivotal in ensuring our vision for high-quality person-centred support is delivered.

Key Responsibilities:

• Understand and work within the Mission and Values of The Salvation Army, always acting in a professional and ethical way when representing the organisation.
• Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required.
• Handling of cash ensuring all accounting records are properly maintained.
• Handle all incoming telephone calls and mail appropriately.
• To use a CCTV system (after training) in line with policy.
• Work as part of the overall team to ensure the most positive experience in Witham Lodge.

The successful candidate(s) will be able to demonstrate:

• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
• Motivation towards supporting vulnerable clients to achieve focused and positive life outcomes.
• Able to work within the Christian ethos of The Salvation Army.
• Good customer service and time management skills with the ability to prioritise workload.
• The ability to successfully work independently and within a team environment.
• Able to work in a busy environment and be solution-focused.