Relief Catering Supervisor
WSH Group
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Benefits offered by this job
Job summary
Somerset Larder in Bridgwater is seeking a General Supervisor to lead and develop a multi-site catering team. You will initiate shifts, train staff, coach on day-to-day tasks, and ensure high standards of service and safety across counters, bars and outlets.
You will manage rostering, stock, and contractor oversight while upholding food safety and quality systems. A proactive, flexible candidate with excellent communication will thrive here.
Qualifications
- HPC clearance including Health & Safety qualification and HPC induction.
- Clear verbal and written communicator.
- Excellent customer service approach.
- Valid UK driving licence with at least 12 months driving experience and no more than 6 points.
- Banksman training.
- First aid trained.
Responsibilities
- Set to work all General Assistants across the Unit/location during shifts.
- Ensure staff are trained with on-the-job and formal training.
- Coach team members on daily tasks (till training, cleaning, portion control, dietary needs).
- Brief and communicate key messages ensuring understanding.
- Monitor and provide daily feedback and recognize good practice.
- Liaise with management to follow up on performance gaps.
- Conduct 121s and regular reviews with Managers.
- Support customer service skills and knowledge.
- Assist planning rostering, timesheets, orders, stock control and audits.
- Supervise Tier 2 contractors (EPOS, maintenance) as needed.
- Carry out catering activities under Managers' direction (servers, shops, outlets).
- Ensure food service aligns with Food Safety & Quality Management System and legal requirements.
- Oversee Bar area, stocktaking and cellar functions.
- Maintain cost awareness regarding GP and costs.
- Serve food/beverage at functions when required.
- Ensure facilities/equipment cleaning per schedule.
- Assist management in efficient service planning considering equipment, allergens.
- Ensure cost-effective catering with waste controls.
- Contribute to new product development and packaging improvements.
- Maintain quality records timely.
Skills
Tools
Job description
South West Larder: Togetherness, Nurture, Pride, Planet
Full Time: 39 hours per week
Salary: £21.66 per hour
Location: Bridgwater,
Closing Date: 11/08/2026
Want to work for a company where Togetherness, Nurture, Pride and Planet are at the heart of everything they do? Then look no further, Somerset Larder produces fresh food and meals to go using locally sourced ingredients from all over the west country. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector.
At Somerset Larder, our Values have been set by our staff. Our Values exist for the good of our working lives and company performance. Our Values are:
- Togetherness - “Be a tractor not a trailer.”
- Nurture - “You grow, I grow, we grow.”
- Pride - “We can and we will”
- Planet - “We’re part of a bigger picture”
This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours.
Key Areas of Responsibility
- To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift.
- To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
- To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
- To brief and communicate key messages, ensuring full understanding and competence.
- To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
- To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
- To conduct 121s and regular reviews, and seek/give updates/clarity to Managers.
- To support team members with customer service skills and knowledge.
- To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.
- To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc).
Operations:
- To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
- To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
- To oversee and contribute to the Bar area, inc stocktaking, service, cellar functions and legal requirements
- To have a basic understanding of Retail, GP and associated costs
- To ensure all food is delivered on time to the required quality standards.
- To serve food and beverage at additional functions as required by key customers.
- To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
- To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
- To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
- To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
- To ensure all quality records are completed accurately and on time.
- To carry out specific food service tasks as required.
- To carry out projects or other tasks as requested by management.
Health, Safety, Environmental and Service:
- To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
- To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
- To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
- Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.
- To drive and support Zero Harm Culture.
Our Ideal candidate will have the following characteristics in line with our values
- Ability to work as part of a team
- A flexible approach to working hours
- Be supportive of colleagues
- Keen to learn on the job
- Hold Food Safety Level 2 (or be able to achieve on appointment)
- Be honest and trustworthy
- Able to work independently
- Hygienic approach and manner
- Committed to zero harm and sustainable practices
Essential
- HPC clearance including Health & Safety qualification and HPC induction
- A clear verbal and written communicator
- Great customer service approach
- Able to respond to changing circumstances and situations
- Able to identify and minimise wasteful practicesFull, UK driving licence and have at least 12 months driving experience and no more than 6 points.
- Banksman training
- First aid trained
Desirable
- Numerate
- Confident with stock rotation and cash management
- Knowledgeable about allergens
- Experienced supervisor experience
- Able to up-sell and encourage further purchases by customers
- Committed to zero harm
Employee Benefits Menu
At Somerset Larder, we believe our people are the secret ingredient to our success. Here’s a flavourful look at the benefits we’ve cooked up for our amazing team:
Savour a well-balanced blend of work and personal time with our generous annual leave allowance (31 days including bank holidays)
Prepare for your future with a pension plan that goes beyond the basics – 5% from you, matched with a hearty 5% from us
Our life assurance plan is here to provide peace of mind, so you can focus on serving up excellence
Get a healthy and eco-friendly start to each day with our cycle scheme – perfect for working up an appetite!
When life serves up big changes, we’re here to support you with a menu of family leave benefits designed so you can make memories as you care for your family.
Enjoy a daily free meal/drink so you can fuel up and stay energised.
Tap into our 24/7, all-year round helpline and portal Wisdom, loaded with resources on health, finances, legal advice and lifestyle tips – a full menu of support options
Relax during the festive period whilst the operation is closed between Christmas and New Year – a rarity for the Hospitality industry (option to volunteer for skeleton staffing)
Stir up new skills with a range of development and apprenticeship opportunities to help you grow your career and cook up success in the culinary world.
As a perk of being part of the HPC project, you will have access to Health Partners, the UK’s leading provider of workplace health services
Use our employee referral programme and benefit financially by adding people from your professional network to our workforce.
Each month, we raise a glass to our star team members who go above and beyond, as nominated by their colleagues
Celebrate the milestones! Receive our heartfelt gratitude and special recognition at your 5- and 10-year anniversaries
Join us for our annual awards event as we honour the outstanding contributions and achievements of our team. It’s our way of saying cheers to you!
This benefits menu is our recipe for a rewarding and fulfilling career, where you can develop your talents and delight in the journey ahead.
Pre-Employment Screening
Successful applicants will be required to provide a three-year employment history and five-year address history to work on Hinkley Point C.
They must be able to provide in date photographic ID and their right to work in the UK so that security clearance can be obtained as these roles are based on a nuclear regulated site.
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