Relief Bank - Support and Recovery Worker

Social Interest Group; Ealing; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization in Ealing is seeking Support and Recovery Workers to assist adults with mental health challenges and promote social inclusion. The role involves supporting participants to achieve their goals, conducting welfare checks, and maintaining records while working collaboratively within a community-focused environment. Candidates should possess a strong desire to help others and strong communication skills.

Qualifications

• Genuine passion for helping others and providing high-quality care.
• Effective rapport-building with diverse backgrounds.
• Ability to recognize signs of deteriorating mental health.

Responsibilities

• Support participants in achieving their goals through tailored plans.
• Conduct welfare checks and risk assessments efficiently.
• Empower participants to control their lives in a supportive environment.
• Participate in and encourage development of various projects.

Skills

Compassion

Effective communication

Team player

Problem-solving

Job description

Overview

Relief Bank - Support and Recovery Worker roles at Marron House and Solace Centre in Ealing. We support adults experiencing loneliness, isolation, and mental health challenges and provide pathways, support, and appropriate interventions to enable successful resettlements and safer, integrated communities for our stakeholders. The two services are side by side, so we are building a team of local workers who can support both services and achieve positive results for Residents, Participants, and the local community.

About Marron House

Our residential service provides a recovery-focused approach for men and women with long-term mental health difficulties. The service works with Participants & Residents to increase independence and move them into lower support accommodation. We collaborate with mental health services, partner agencies, and careers to improve living skills, increase social inclusion, and help individuals understand and manage their mental health to improve quality of life. The service operates across 1 site with 18 bedspaces and delivers personalized support around daily living skills such as budgeting, shopping, cooking, reminders to take medication, and developing a structured weekly routine.

About Solace Centre

Solace is a unique mental health drop-in centre providing a welcoming and supportive community for adults experiencing loneliness, isolation, and mental health challenges. With 85 members, many diagnosed with schizophrenia, bipolar disorder, anxiety, and depression, Solace offers a safe space where individuals can feel included, build confidence, and make meaningful connections at their own pace. Our slogan, Together Accepting Difference, reflects our commitment to fostering a supportive and inclusive environment. Solace is a place to engage in activities like playing pool, using computers, or helping out in the garden, meeting friends, and having a coffee.

Salary: £13.85 p/h + 12.07% annual leave accrual paid monthly

Shift Pattern: Various shifts Monday to Sunday

About you

We’re looking for people with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives. We seek a team player who is driven to provide high-quality care and support, an effective communicator who can build rapport with people from diverse backgrounds. You will be compassionate, supportive, and empowering while forming effective, positive, and motivational relationships.

Overview of key responsibilities

• Support participants to achieve their desired goals/outcomes in various ways, including contributing to and developing support plans, risk assessments, reviews, and case meetings.
• Ensure service responsibilities and requirements are carried out effectively, including welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Ensure all participants understand their rights and responsibilities and have access to the right tools, resources, and networks to support their goals.
• Develop, participate in, and encourage participants to participate in the running and development of various projects and activities.
• Empower participants to make decisions to take control over their lives by creating an enabling environment.
• Provide advice, information, guidance, and life skills training to participants as required.
• Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.
• Complete safeguarding and other referrals when required.
• Support named participants with various individual needs as required.
• Work flexibly in working patterns and duties, responding to the needs of the service, team, and participants.
• Administration duties will vary, including maintaining confidential records in a timely manner and containing information in accordance with relevant statutory and organisational policies.
• General duties including occasional cleaning.